Skip to main content

Dynamics 365 Business Central reaches 15K cloud customers with user count rising even faster

by Jason Gumpert

Dynamics 365 Business Central now has over 15,000 customers on its SaaS platform and is seeing 200 percent annual growth in users. The updated numbers came from Microsoft general manager Mike Morton, who spoke to ERP partners at this week's Directions North America 2021 virtual event for Dynamics NAV and Business Central partners.

The rate of growth in users is surpassing growth in new customers for a few reasons, Morton told the audience. One explanation is that existing customers are adding users over time. But Microsoft is also seeing larger Business Central SaaS deals now, he said, with the average number of users per customer going up "significantly".

While some new customers still deploy with five to ten seats, as most did in the early days of the product, Microsoft is also adding customers this year with two hundred to five hundred seats or more.

The new growth numbers come as Microsoft is launching 2021 release wave 1 of Business Central, which includes three main areas of enhancement: the onboarding experience, improving core ERP capabilities, and working with other Microsoft applications and services.

FREE Membership Required to View Full Content:

Joining gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates.
Learn more about us here

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

More about Jason Gumpert