Dataverse (CDS) news & resources

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Power Apps Portals Web API reaches general availability

by Jason Gumpert

 API for create, update, and delete actions on data entities has been in preview since mid-2020 

Dataverse (CDS) Portals Power Pages Power Platform
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How to leverage CX automation for customer retention

by Jean Shin

Understand the trends driving new channel growth across commerce sectors

Communications Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 E-Commerce Mobile Applications Power Automate Power Platform Sales
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Microsoft Power Platform pros react to Power Fx announcement

by Jason Gumpert

The standardization of the language and plans to extend it throughout Power Platform will have important implications, say veteran implementers and programmers.

Copilot Studio Dataverse (CDS) Ignite 2021 Power Apps Power Automate Power Fx Power Platform
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Microsoft Dynamics Profile: MVP aims to inspire more community participation

by Linda Rosencrance

Danilo Capuano shares his journey as a Microsoft MVP working in Italy

Azure Business Process Mgmt Configuration & Development Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Platform
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Microsoft Power Apps Portals use has spiked amid pandemic response

by Jason Gumpert

Long-awaited updates to Web API, identity management, reporting are due soon, says program manager

Azure BI and Reporting Data Integration Databases Dataverse (CDS) Portals Power BI Power Pages Power Platform Security
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Global Power Platform Bootcamp 2021 Preview: Indian user groups come together

by Linda Rosencrance

Indian Power Platform groups are planning ahead for the Global Power Platform Bootcamp

BI and Reporting Dataverse (CDS) Global Power Platform Bootcamp 2021 Power Apps Power Automate Power BI Power Platform
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Microsoft promises partners new commerce options, a maturing industry strategy in 2021

by Jason Gumpert

Industry clouds, CSP, and co-sell are top priorities, say members of Global Partner Solutions team.

AppSource Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Healthcare ISV Connect Microsoft Teams One Commercial Partner Power Apps Power Platform Retail

MSDW Podcast: Previewing the Global Power Platform Bootcamp 2021

by Jason Gumpert
Copilot Studio Dataverse (CDS) Global Power Platform Bootcamp 2021 MSDW Podcast Power Apps Power Automate Power BI Power Pages Power Platform
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With Viva and new Dataverse apps, Microsoft aims to keep Teams front and center

by Jason Gumpert

Viva's employee experience modules are another example of making Teams the primary interface for both Microsoft apps and third-party solutions.

Content Management Dataverse (CDS) Dynamics 365 Enterprise Content Mgmt HR Management Human Resources (Talent) Mobile Applications Portals Power Apps Power Platform
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Microsoft updates Dynamics 365 education accelerator with tele-advising, progress tracking

by Jason Gumpert

The January 29 update includes student portal updates, an advisor dashboard, and more.

Collaborative Workspaces Customer Engagement Dataverse (CDS) Dynamics 365 Education Marketing Portals Power Apps Power BI Power Pages Power Platform Sales

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Meet DocumentsCorePack, a Way to Increase Dynamics 365 CRM User Adoption

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Portals Community Call, July 2023: Power Pages Search

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Harnessing the Future of Dynamics 365: Unleash the Potential of Microsoft's Commercial Generative AI & Copilot

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How Digital Tools Bring New Levels of Productivity and Accuracy to Field Inspections

Resco
Are outdated inspection processes slowing your team down?
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The Role of AI in AP Automation

Mekorma
AP Automation Accounting BI and Reporting Business Central Copilot Studio Dataverse (CDS) Dynamics 365 Dynamics GP Dynamics NAV Power Apps Power Automate Power BI

Getting Started with Sales Nurturing and Marketing Automation

emfluence

Using automated workflows to send your messages

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Email Management Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How to Create a Contact and Lead Scoring Methodology That Can Transform Your Business

emfluence

Setting forth an agreed upon contact and lead scoring methodology is key for the implementation of a collaborative, cross discipline nurture program

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

Defining Your Customer Journey with Microsoft Dynamics CRM/CE

emfluence

Six steps towards successfully defining your customer journey with Microsoft Dynamics

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Enhancing Franchise Data Management with Microsoft Fabric

Collectiv
Bluemont Group scaled insights across 85 Dunkin’ franchises
Architecture Automated Data Collection Automotive Construction Consumer Goods Data Integration Data Management Dataverse (CDS) Electronics Energy Fabric Financial Services

Consolidating CRM Systems for a Marine Construction Company

Arctic IT
Learn how the marine construction company worked with Arctic IT to migrate from Salesforce to Dynamics 365 Sales for a better connected solution.
Construction Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Power BI Power Platform Sales

Improving Customer Support for Sonoma County ISD

Arctic IT
Learn how Sonoma County worked with Arctic IT to deploy Dynamics 365 Customer Voice for collecting employee feedback on support services by ISD with flexible real-time reporting.
Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Government Power Automate Power Platform
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ServiceTeam ITAM

ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Pages Power Platform

IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Power Pages Power Platform

ServiceTeam ITSM (IT Service Management)

Conceived in Power Apps®—ServiceTeam ITSM is the most Microsoft-centric ITSM solution on the market. Overcome silos, lower...
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