Customer Service news & resources

BluePrint Healthcare IT uses Dynamics CRM and custom mobile apps to improve patient-caregiver communication and coordination

Maximize your usage of AX 2012 R3 to improve customer experience across channels

Integration of Dynamics CRM and Microsoft Dynamics Marketing with Adobe Marketing Cloud will deliver more comprehensive customer engagement processes, Microsoft says

More than 30 enhancements include unified portals, expanded language support, real time chat translation, API enhancements

New offerings address sales, service, cost management, automotive suppliers, with a reach to other Asia Pacific nations

Social Engagement replaces Social Listening with new interface, visualizations, and tools to track and engage with social communication

Six reasons a custom mobile solution helps your field team do more for customers and get more out of CRM

How the latest technology in machine translation helps companies provide customer support in languages native to their customers

A selection of recent announcements from around the Dynamics ERP and CRM partner channel

New ‘business process as-a-service’ offerings to cover case management, benefits administration, citizen services, and more.