Dynamics 365 Customer Service: Cases, Self-Service, Omnichannel, and More!

Want to turn customer service into your organization's competitive advantage?

Ready to make customer case management more efficient and more effective?

Customers expect a consistent, personalized experience when they interact with your brand, regardless of what platform they use to reach you. Dynamics 365 Customer Service enables your organization and employees to give customers a positive, unified, and efficient experience across multiple channels. 

How exactly does Dynamics 365 Customer Service achieve this? In this complimentary webinar, we will provide an in-depth demonstration of several valuable features within Dynamics 365 Customer Service including:

• Customer service case management
• How to leverage entitlements and service level agreements
• Finding self-service knowledge base articles
• Omnichannel basics
• Dashboards
• Unified Service Desk vs. Omnichannel