Dynamics 365 Customer Service: Cases, Self-Service, Omnichannel, and More!

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Want to turn customer service into your organization's competitive advantage?

Ready to make customer case management more efficient and more effective?

Customers expect a consistent, personalized experience when they interact with your brand, regardless of what platform they use to reach you. Dynamics 365 Customer Service enables your organization and employees to give customers a positive, unified, and efficient experience across multiple channels. 

How exactly does Dynamics 365 Customer Service achieve this? In this complimentary webinar, we will provide an in-depth demonstration of several valuable features within Dynamics 365 Customer Service including:

  • Customer service case management
  • How to leverage entitlements and service level agreements
  • Finding self-service knowledge base articles
  • Omnichannel basics
  • Dashboards
  • Unified Service Desk vs. Omnichannel

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Western Computer

Western Computer is a nationwide Microsoft Gold Partner and certified Cloud Solution Provider (CSP) founded in 1987 to empower and enable businesses. Specializing in Microsoft Dynamics 365 and Power Platform solutions, services and support, our...READ MORE