Dynamics 365 Customer Service: Cases, Self-Service, Omnichannel, and More!

FREE Membership Required to View Full Content:

Become a Member Login
Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates. 
Learn more about us here

Want to turn customer service into your organization's competitive advantage?

Ready to make customer case management more efficient and more effective?

Customers expect a consistent, personalized experience when they interact with your brand, regardless of what platform they use to reach you. Dynamics 365 Customer Service enables your organization and employees to give customers a positive, unified, and efficient experience across multiple channels. 

How exactly does Dynamics 365 Customer Service achieve this? In this complimentary webinar, we will provide an in-depth demonstration of several valuable features within Dynamics 365 Customer Service including:

  • Customer service case management
  • How to leverage entitlements and service level agreements
  • Finding self-service knowledge base articles
  • Omnichannel basics
  • Dashboards
  • Unified Service Desk vs. Omnichannel


By playing this video content, you acknowledge that MSDynamicsWorld.com may share your account information with Western Computer, per our Terms and Conditions.