Dynamics 365 Customer Service: Cases, Self-Service, Omnichannel, and More!
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Want to turn customer service into your organization's competitive advantage?
Ready to make customer case management more efficient and more effective?
Customers expect a consistent, personalized experience when they interact with your brand, regardless of what platform they use to reach you. Dynamics 365 Customer Service enables your organization and employees to give customers a positive, unified, and efficient experience across multiple channels.
How exactly does Dynamics 365 Customer Service achieve this? In this complimentary webinar, we will provide an in-depth demonstration of several valuable features within Dynamics 365 Customer Service including:
- Customer service case management
- How to leverage entitlements and service level agreements
- Finding self-service knowledge base articles
- Omnichannel basics
- Dashboards
- Unified Service Desk vs. Omnichannel
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