Skip to main content

Microsoft adding cross-channel analytics, new ML templates to Dynamics 365 Customer Insights

by Jason Gumpert

Microsoft is announcing a range of improvements to Dynamics 365 Customer Insights, the company's customer data platform (CDP) offering, at today's Business Applications Launch Event for Dynamics 365 and Power Platform.

Updates to Customer Insights in the new release wave, which begins today and runs through March 2021, include multi-dimensional customer profiles, new analytics, new machine learning templates, improved Azure Synapse Analytics integration, and new data governance tools.

Microsoft will also present demos that feature customer successes with Customer Insights, including new reference customers Campari Group and Dayton Children’s Hospital, as well as Walgreens Boots Alliance, Chipotle Mexican Grill, and UNICEF Netherlands.

Key updates to Dynamics 365 Customer Insights being announced today include:

FREE Membership Required to View Full Content:

Joining gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates.
Learn more about us here

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

More about Jason Gumpert