Considering omnichannel for Dynamics 365 for Customer Service? Six questions to ask before making the leap

November 13 2018

Do you know what the significance of nine seconds is for Delta Airlines?

About Sajeel Hussain

Sajeel Hussain is chief strategy officer at CafeX and is responsible for the Microsoft – CafeX strategic partnership. He brings deep expertise, domain knowledge and experience in executing go-to-market strategies for communications software providers, having served in a variety of global leadership roles at CafeX, Thrupoint, Avaya and Nortel Networks.  

CafeX is a communications-platform-as-a-service (CPaaS) provider for top brands around the world. CafeX Live Assist for Dynamics 365 is Microsoft’s preferred omnichannel solution for Dynamics 365. Hosted in Azure, this co-developed application makes it easy for online visitors to connect with organizations via chatbots, live chat, voice, cobrowse and video calling, with context preserved across channels. Dynamics Agents enjoy a tightly integrated, single-pane-of-glass experience within any Dynamics 365 application. Visit to learn more.

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