Customer Engagement news & resources

MSDW Podcast: Marketing automation performance for Dynamics 365 users

by MSDW Reporter
Customer Engagement Dynamics 365 Dynamics CRM MSDW Podcast Marketing Automation Sales

From the Microsoft Dynamics 365 Customer Engagement Blogs: Sales forecasting; Close deals; Citizen engagement; Asset location

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 Customer Engagement blogs

Customer Engagement Dynamics 365 Sales

Microsoft Dynamics Partner Roundup: Product updates; New practice group; Partnership

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Customer Engagement Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM EDI Finance and Operations Order Management Telephony
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Hootsuite announces new integration with Microsoft Dynamics 365 CE apps

by Jason Gumpert

New integration offers lead enrichment, service, and marketing segmentation capabilities

Customer Engagement Dynamics 365
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From entity to table: Terminology updates come to Microsoft's Common Data Service

by Jason Gumpert

Changes already rolling out will impact development of Power A...

Customer Engagement Data Management Dataverse (CDS) Dynamics 365 Power Apps Power Platform xrm
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Microsoft Dynamics Profile: From CRM new hire to community advocate

by Linda Rosencrance

Priyesh Wagh has made the most of his young career in the Microsoft channel, first as a "fresher" and now sharing his expertise as a new MVP.

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Power Apps Power Platform

Microsoft Dynamics Partner Roundup: Rental portal; Partnerships; New hire

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Azure Business Central CPQ (Configure, Price, Quote) Customer Engagement Dynamics 365 Dynamics CRM Dynamics NAV Finance and Operations HR Management Human Resources (Talent) Lease Management Power Platform

Microsoft Dynamics Partner Roundup: eSignatures; CPQ; Nonprofit accounting; Messaging connectors

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central CPQ (Configure, Price, Quote) Customer Engagement Dynamics 365 Electronic Signatures Finance and Operations ISV Connect Not For Profit Power Automate Power Platform Sales Quoting Sales/Product Configurator
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Microsoft improves search relevance and usability for model-based Power Apps

by MSDW Reporter

More prominent placement, new results layout, and better use of AI

Customer Engagement Data Management Dynamics 365 Power Apps Power Platform
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Launch of Fundraising and Engagement for Dynamics 365 Sales is part of new industry solutions approach at Microsoft

by Jason Gumpert

Microsoft's industry-focused efforts now include production-ready products upon which partners can build.

Customer Engagement Donor Management Dynamics 365 Not For Profit Sales Sales & Marketing

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
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Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Platform Project Service Automation Sales

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI
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