Customer Engagement news & resources

Microsoft Dynamics Partner Roundup: License and subscription; Final mile delivery; Call center; Geo Expansion

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations Licensing Logistics Subscription Management Subscription billing Supply Chain Management

MSDW Podcast: Microsoft Dynamics and Azure News Roundup, July 2020

by MSDW Reporter
Azure Business Central Collaborative Workspaces Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics NAV MSDW Podcast Power Apps

MSDW Podcast: Mark Stuyt of Neural Impact on the challenge of COVID selling

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations MSDW Podcast Sales & Marketing
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Improve Sales with AI in Microsoft Dynamics 365

by Stefano Tempesta

D365 Sales Insights now gives organizations out of the box access to predictive analytics that could only be customized in years past.

AI AI and Machine Learning Artificial Intelligence (AI) Azure Customer Engagement Dynamics 365 Sales Sales & Marketing Sales Insights

Microsoft Dynamics Partner Roundup: EMEA partnership; Data cleansing; Security; ISV Connect

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

BI and Reporting Business Central Customer Engagement Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC) Marketing Automation Sales & Marketing Security Supply Chain Management
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Microsoft beats Q4 2020 estimates as commercial cloud revenue improves

by MSDW Reporter

Earnings per share were down less than expected, with guidance on coronavirus similar to Q3.

Azure Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Microsoft Corporate Power Platform
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Inspire 2020: Dynamics 365 Customer Voice is more than a rebranding of Microsoft Forms Pro

by Jason Gumpert

All Forms Pro customers will become Customer Voice customers within the next month, and Microsoft promises minimal impact

AI Customer Engagement Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Dynamics CRM Forms Pro Inspire 2020 Sales & Marketing Service Management
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Microsoft introduces Customer Voice for feedback management

by Jason Gumpert

New solution comes with pre-built templates and integration to Dynamics 365, Power Platform, and 3rd parties

AI BI and Reporting Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Forms Pro Inspire 2020 Power Automate
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New Microsoft tech quizzes will fundraise for regional causes, with focus on diversity and inclusion

by Jason Gumpert

A series of July 30 online pub quizzes is a benefit - and it aims to open dialog on the challenges that people of color face in the IT workforce.

Business Central Customer Engagement Dynamics 365 Dynamics CRM Finance and Operations Power Platform
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How do Contracts, Milestones and Projects flow between Dynamics 365 Project Operations and F&O?

by Kuldeep Gupta

Learn how to shift data between new apps and Dynamics 365 Finance and Operations

Contract Management Customer Engagement Data Integration Dynamics 365 Finance and Operations Project Management Project Operations Project Service Automation Sales & Marketing Service Management

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
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Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Platform Project Service Automation Sales

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI
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