Customer Engagement news & resources

Podcast Transcript: Jeff Edwards & Scott May on Microsoft partner incentives and opportunities with Business Applications

by MSDW Reporter

What incentives can partners take advantage of today, and what should they expect in Microsoft's new fiscal year?

Business Central Customer Engagement Dynamics 365 Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Power Platform

MSDW Podcast: Jeff Edwards & Scott May on Microsoft partner incentives and opportunities with Business Applications

by MSDW Reporter

Business Central Customer Engagement Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV MSDW Podcast

Microsoft channel veteran Arbela Technologies acquired by Argano

by MSDW Reporter

Microsoft partner joins newly formed tech services conglomerate

BI and Reporting Customer Engagement Distribution Distribution Dynamics 365 Dynamics AX E-Commerce Finance and Operations Healthcare Life Sciences Manufacturing Manufacturing

Ecolab expands use of Microsoft Dynamics 365 mixed reality, HoloLens 2 with virtual visits in life sciences

by Jason Gumpert

Life sciences division expands company's other industry-focused mixed reality use cases

Chemicals Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service HoloLens Life Sciences Manufacturing Mixed Reality Power Apps

Why Azure Synapse Link for Dataverse improved the Dynamics 365 data analysis story

by Kirk Donahoe

How Microsoft has improved D365 and Power Platform data analysis

Azure BI and Reporting Customer Engagement Data Integration Data Warehousing Databases Dataverse (CDS) Dynamics 365 Dynamics CRM Power Apps Power Platform

From the Microsoft Dynamics 365 CE/CRM Blogs: Revenue pipeline; Caching; Refresh limitation; Customer Voice

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 Customer Engagement/CRM blogs

BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Field Service Sales & Marketing

Nintex acquires eSignature vendor AssureSign

by Jason Gumpert

The company plans to integrate eSignatures into the Nintex Process Platform

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Document Automation Document Management Dynamics 365 Dynamics CRM Electronic Signatures Sales & Marketing Workflow Management

Commvault expands SaaS data management with Metallic Backup for Microsoft Dynamics 365

by Jason Gumpert

Backup and recovery SaaS offering will cover D365 Marketing, Sales, Customer Service, and Field Service applications

Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Field Service

Microsoft Dynamics Partner Roundup: Learning management; Private capital; Sales performance; New hire

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations Learning Management System Sales & Marketing

Microsoft promotes dozens of sales-related job openings for Dynamics 365, Power Platform

by MSDW Reporter

Openings posted in the last week cover 25+ countries for sales, technical sales, and management.

Customer Engagement Dynamics 365 Finance and Operations Microsoft Corporate Power Platform Sales & Marketing Software

LATEST VENDOR RESOURCES

Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

Plauti

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

TD SYNNEX

Power Automate Essentials for Customer Insights – Journeys

Coffee + Dunn

Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

MSDW Features

CRM @ Work: Modernizing Quote-to-Cash in Dynamics 365 with Native CPQ and Document Automation

TD SYNNEX

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio

Where CRM friction is slowing revenue growth and how modernization can help.

Copilot Customer Engagement Dynamics 365

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople

How to keep Microsoft Dynamics creating value long after go-live.

Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

RapidStart

How to turn OpenClaw into secure, governed business infrastructure on Microsoft.

AI Agents AI and Machine Learning Azure Business Central Copilot Customer Engagement Customer Service Dynamics 365 Enterprise Architecture Field Service Power Platform Sales

5 Operational Gaps Manufacturers Must Address Before AI

Inner Join Technologies

Assess your manufacturing organization's readiness for AI.

AI Agents AI and Machine Learning Azure Business Central Business Performance Mgmt Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Databases

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA

Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.

AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service

More Customer Engagement White Papers

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti

How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.

AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

iTransition

Automotive Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Platform Sales Supply Chain Management

Scaling Consulting Services Delivery with Power Platform

iTransition

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Optimizing Field Service Operations with Dynamics 365

iTransition

AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

More Customer Engagement Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...

Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication