Customer Engagement news & resources

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Project Buckets for Projects Tasks in Dynamics 365 Project Operations

by Priyesh Wagh

Project Buckets promise new options for Dynamics 365 Project Operations

Architecture Construction Customer Engagement Dynamics 365 Legal Professional Services Project Management Project Operations Software

MSDW Podcast: Finding success with a Dynamics 365 distributor partner

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics GP Dynamics NAV
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Microsoft Dynamics 365 Training Insights, Session 6: Sales

by Elif Item

Planning to educate one of the broadest functional areas of Dynamics 365

Customer Engagement Dynamics 365 Dynamics CRM Sales Sales & Marketing Training Training Insights
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Microsoft updates Dynamics 365 education accelerator with tele-advising, progress tracking

by Jason Gumpert

The January 29 update includes student portal updates, an advisor dashboard, and more.

Collaborative Workspaces Customer Engagement Dataverse (CDS) Dynamics 365 Education Marketing Portals Power Apps Power BI Power Pages Power Platform Sales
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With a new services industry practice, HSO targets broader Dynamics 365 opportunities

by Jason Gumpert

With a growing portfolio of vertical solutions and large US presence, executives see new opportunities to build both a regional presence and global industry strength.

Billing Business Central Contract Management Customer Engagement Dynamics 365 Finance and Operations Financial Services Legal Power Platform Professional Services Project Management Time & Attendance
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Microsoft Business Apps 2021 Release Wave 1: Dynamics 365 CE and Power Platform first look

by Heidi Neuhauser

Highlights from Sales, Marketing, and Customer Service apps, plus some Power Platform priorities 

2021 release wave 1 BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Marketing Mobile Applications Power Apps Power Automate Power BI
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Liquid Telecom acquires QBS Group's Middle East and Africa CSP business

by MSDW Reporter

African telecom firm gains an indirect Dynamics 365 partner channel to augment Office 365, Azure businesses.

Business Central Cloud Solution Provider (CSP) Customer Engagement Dynamics 365 Dynamics CRM Dynamics NAV ICSP

Microsoft Dynamics Partner Roundup: Exec hire; Rental management; Lease operations; Planning and reporting

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

BI and Reporting Business Central Customer Engagement Dynamics 365 Enterprise Asset Mgmt Finance and Operations Lease Management Marketing Automation
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Incremental Group grows Microsoft Dynamics 365 practice with Redspire acquisition

by MSDW Reporter

Incremental acquires Redspire to expand its UK Dynamics practice

Business Central Customer Engagement Dynamics 365 Finance and Operations Financial Services Government Not For Profit Power Platform
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Microsoft publishes 2021 release wave 1 plans for Dynamics 365, Power Platform

by Jason Gumpert

New GA and preview plans across the business apps portfolio include new early access features that customers can start testing on Feb 1.

2021 release wave 1 Business Central Commerce Customer Engagement Customer Voice Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Apps Power Automate Power BI

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
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Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Platform Project Service Automation Sales

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI
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