Customer Engagement news & resources

MSDW Podcast: News Roundup, Oct 2021 - Abundant acquisitions

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics GP Finance and Operations MSDW Podcast Power Platform
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HSO acquires Canada-based Microsoft Partner CRM Dynamics Ltd

by MSDW Reporter

This is HSO's third acquisition in North America since it received funding in 2019

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Sales & Marketing

Microsoft Dynamics Partner Roundup: Mailchimp integration; HRP launch; Mixed reality; Commission management

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Automotive Business Central Commission Calculation Customer Engagement Dynamics 365 Dynamics CRM Dynamics GP Email Management HR Management Marketing Automation Mixed Reality Payroll Processing

MSDW Podcast: Measuring the performance of Dynamics 365 service providers with Abhishek Mundra of Everest Group

by Jason Gumpert
Business Central Customer Engagement Dynamics 365 Finance and Operations MSDW Podcast
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Microsoft Dataverse Custom APIs in workflows, Power Automate, and beyond

by Sam Kumar

Why the popularity of this new code-first approach to creating APIs has been rising

Azure Business Process Mgmt Customer Engagement Data Management Dataverse (CDS) Development Dynamics 365 Dynamics CRM Power Platform Workflow Management
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Adding a digital adoption platform for enterprise software users: What you need to know

by Asif Rehmani

How a DAP differs from an LMS, and three advantages it offers to enterprise software users

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Learning Management System Power Platform Training User Adoption
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Business Process Management for a Dynamics 365 implementation: Beyond diagnostics

by Edwin Jongsma

How the use of BPM tools during a project can set the stage for broader process excellence in your organization

Business Process Mgmt Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Project Management

MSDW Podcast: News Roundup - Industry clouds, Field Service revenue, ISV acquisition, & more

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics AX Field Service Field Service Finance and Operations Financial Services Health & Wellness Healthcare MSDW Podcast Pharmaceuticals

Microsoft Dynamics Partner Roundup: Payments integration; Nonprofit ISV acquisition; Products on AppSource

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AppSource Business Central Customer Engagement Dynamics 365 Fundraising Not For Profit Payment Processing Power Apps Power Platform Workflow Management
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Microsoft Dynamics 365 Field Service closing in on $200 million in annual revenue: Analyst report

by Jason Gumpert

Microsoft notes the positive results as 2021 release wave 2 is set to begin

Customer Engagement Dynamics 365 Field Service Field Service Mobile Applications Power Apps Power Platform

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How to Schedule Work Orders in Dynamics 365 Field Service

WebSan Solutions

CDP 101: The Lowdown on Customer Data Platforms

Coffee + Dunn

Enhancing Views With Charts in Dynamics 365 CRM

Encore Business Solutions

From CRM to Campaign: A Microsoft Partner’s Guide to Smarter Marketing Automation

emfluence

Specialized Views in Dynamics 365 CRM

Encore Business Solutions
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2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
AI Azure Business Central Commerce Copilot Customer Engagement Customer Insights Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing

The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Dynamics 365
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Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM

Dynamics Square USA
How a solar energy company in Canada fixed their workflow problems by switching to modern business software
Business Central Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics NAV Electronic Signatures Energy Sales Insights

How a Non-Profit Slashed ERP Costs by 60%

Dynamics Square USA
See how a leading non-profit cut ERP costs by 60% and redefined global operations with Dynamics 365.
Copilot Customer Engagement Customer Service Dynamics 365 Finance and Operations Government Health & Wellness Healthcare Human Resources (Talent) Not For Profit

Microsoft Dynamics 365 Sales Implementation: How a USA Manufacturer Transformed Its Sales Operations

Dynamics Square USA
Real-time visibility into every stage of the sales pipeline
AI Customer Engagement Distribution Distribution Dynamics 365 Manufacturing Sales Insights

How Pinnacle Textiles Boosted Sales and Unburdened Service Teams with Dynamics GP-Integrated Ecommerce

k-ecommerce
How k-ecommerce Helped Pinnacle Textiles Reach Their Ecommerce and Customer Service Goals
Business Central Commerce Customer Engagement Dynamics 365 Dynamics GP Sales Textile & Apparel

Digital Transformation at UBCJA

Encore Business Solutions
How UBCJA is Enhancing Organizational Efficiency and Member Connectivity Through Strategic Technology Partnership
Business Central Construction Customer Engagement Dynamics 365 Sales Sales Insights
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MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)

MetaShip - Dynamics 365 Packing & Shipping Solution

Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive packing...
AI Business Central Commerce Customer Engagement Distribution Dynamics 365 E-Commerce Field Service Finance and Operations Forecasting Manufacturing Mixed Reality

MetaPro - ERP for Professional Services

Managing People, Processes, and Systems with MetaPro, which is seamlessly integrated with the Microsoft Dynamics 365 Business...
AI Business Central Commerce Contract Management Customer Engagement Customer Voice Dynamics 365 Expense Management Finance and Operations Forecasting Government Contractors Human Resources (Talent)

ServiceTeam ITAM

ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Pages Power Platform

IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Power Pages Power Platform
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