Customer Engagement news & resources

Microsoft Dynamics Partner Roundup: Mailchimp integration; HRP launch; Mixed reality; Commission management

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Automotive Business Central Commission Calculation Customer Engagement Dynamics 365 Dynamics CRM Dynamics GP Email Management HR Management Marketing Automation Mixed Reality Payroll Processing

MSDW Podcast: Measuring the performance of Dynamics 365 service providers with Abhishek Mundra of Everest Group

by Jason Gumpert
Business Central Customer Engagement Dynamics 365 Finance and Operations MSDW Podcast
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Microsoft Dataverse Custom APIs in workflows, Power Automate, and beyond

by Sam Kumar

Why the popularity of this new code-first approach to creating APIs has been rising

Azure Business Process Mgmt Customer Engagement Data Management Dataverse (CDS) Development Dynamics 365 Dynamics CRM Power Platform Workflow Management
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Adding a digital adoption platform for enterprise software users: What you need to know

by Asif Rehmani

How a DAP differs from an LMS, and three advantages it offers to enterprise software users

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Learning Management System Power Platform Training User Adoption
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Business Process Management for a Dynamics 365 implementation: Beyond diagnostics

by Edwin Jongsma

How the use of BPM tools during a project can set the stage for broader process excellence in your organization

Business Process Mgmt Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Project Management

MSDW Podcast: News Roundup - Industry clouds, Field Service revenue, ISV acquisition, & more

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics AX Field Service Field Service Finance and Operations Financial Services Health & Wellness Healthcare MSDW Podcast Pharmaceuticals

Microsoft Dynamics Partner Roundup: Payments integration; Nonprofit ISV acquisition; Products on AppSource

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AppSource Business Central Customer Engagement Dynamics 365 Fundraising Not For Profit Payment Processing Power Apps Power Platform Workflow Management
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Microsoft Dynamics 365 Field Service closing in on $200 million in annual revenue: Analyst report

by Jason Gumpert

Microsoft notes the positive results as 2021 release wave 2 is set to begin

Customer Engagement Dynamics 365 Field Service Field Service Mobile Applications Power Apps Power Platform

MSDW Podcast: Optimizing Dynamics 365 projects with business process modelling

by MSDW Reporter
Business Central Business Process Mgmt Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations MSDW Podcast
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DUG team gives DynamicsUser forum a SaaS refresh

by Jason Gumpert

The team behind Dynamics User Group and DynamicsCon have modernized the forum with a migration to a SaaS Discourse deployment

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Power Platform

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
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Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Platform Project Service Automation Sales

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI
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