Customer Service news & resources

Microsoft Adds Targeted New ISV Partnerships to Dynamics Product Line

by Jason Gumpert

Dynamics AX 2012 and CRM gain strategic capabilities through new ISV offerings and integrations

AX 2012 Convergence 2012 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Distribution Dynamics 365 Dynamics AX Dynamics CRM Government

CHR Solutions Announces New Microsoft Dynamics CRM Solution for Communication Service Providers

by Linda Rosencrance

OMNIA 360 helps CSPs bundle services, manage catalogs, provision services and more

CPQ (Configure, Price, Quote) Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Invoice Processing SaaS Sales Sales & Marketing

Convergys Launches Convergys CRM 2.0 for Communications and Utilities Customer Management and Billing Processes

by Linda Rosencrance

Focus on customer service, shopping and ordering, account management

CRM 2011 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing Telecommunications

Ericsson Launches Telecom CRM, Aimed at Improving Customer Service, Reducing Interaction Time

by Linda Rosencrance

Integrates with Ericsson's BSCS iX 4.0 billing solution

CRM 2011 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Telecommunications

At Latest Event, Dynamics RMS Distributor Retail Realm Sees Demand for Broader Range and Vision for Microsoft Retail Solutions

by Jason Gumpert

Microsoft clarifies its overall commitment to retail industry

Cloud Commerce Credit Card Processing Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Direct Store Delivery (DSD) Dynamics 365 Dynamics AX Dynamics RMS

Microsoft Dynamics Partner Roundup: AX Win in Middle East; EDI for GP; TDCI Configurator Wins; Scribe Growth

by Linda Rosencrance

A selection of recent announcements from the Dynamics partner ecosystem

CPQ (Configure, Price, Quote) Configuration & Development Construction Customer Engagement Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP EDI

Microsoft Dynamics CRM Q2 2012 Service Update Will Add Mobile Platform, Cross-Browser Support

by Jason Gumpert

Delivers native apps for Windows, Apple, Android, BlackBerry with a cloud management platform

Bill Of Material Mgmt CRM 2011 Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Customer Service Dynamics 365 Dynamics CRM Mobile Applications Regulatory Compliance SaaS Sales

Boston Red Sox Implement New XRM Solution to Consolidate, Improve Visibility of Data

by Linda Rosencrance

Sports CRM solution includes predictive analytics, integration to ticketing

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Marketing Automation Media & Entertainment Sales Sales & Marketing

Seeking to Strengthen Retailer-Customer Bond, Microsoft Announces Dynamics AX 2012 for Retail

by Linda Rosencrance

Seeking Lasting Customer Loyalty

BI and Reporting Budgeting Business Performance Mgmt Business Process Mgmt CPQ (Configure, Price, Quote) Commerce Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365

2012 Outlook On The Retail Industry

by Will Roche

Focusing on mobility, social networks, the power of the customer, and more

BI and Reporting Business Central Commerce Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP

LATEST VENDOR RESOURCES

[Dynamics 365 CE @ Work] Turning Customer Data into Revenue: Leveraging D365 Customer Insights for Better Engagement

TD SYNNEX

60 Tips in 60 Minutes: Dynamics 365 Customer Insights

Coffee + Dunn

Microsoft Dynamics 365 Contact Center: Executive Overview

JourneyTeam

Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer Insights – Journeys

Coffee + Dunn

Top Features of the Business Central Sales & Service Module Every Partner Should Know

TD SYNNEX

Lead the Change: Build a Future-Proof Customer Contact Center with AI

JourneyTeam

Ready to modernize your contact center? This guide breaks down exactly how.

Call Tracking Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Telephony

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam

Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity

AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

10 of the Best Practices to Improve Customer Service

Ledgeview Partners

A guide for managers and lead reps

Customer Engagement Customer Service Dynamics 365

The 2017 State of B2B Email Marketing

Click

What strategies and tactics have had the greatest impact on B2B email marketing in 2017?

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Automation Sales Sales & Marketing

More Customer Service White Papers

Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

JourneyTeam

Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution

Automotive Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Platform Project Operations Project Service Automation

MACRC: Reducing Processing Times With a Streamlined Dynamics CRM System

Forvis Mazars

Adoption of Microsoft technologies allowed MACRC to better serve members and improve operations.

Customer Engagement Customer Service Customer Service Dynamics 365 Healthcare Power Automate Power Platform

Crow Wing County: Agile Technology Solutions with Dynamics 365 CRM

Forvis Mazars

See how employing a new CRM system led to streamlined workflows and increased efficiencies.

Customer Engagement Customer Service Customer Service Dynamics 365 IT Service Management (ITSM)

More Customer Service Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing