Ericsson Launches Telecom CRM, Aimed at Improving Customer Service, Reducing Interaction Time

February 22 2012

Communications giant Ericsson has launched Telecom CRM, an integrated billing and customer relationship management product for the telecom industry based on Microsoft Dynamics CRM 2011. The product is designed to help operators deliver superior customer service as well as help telecoms operate more efficiently and cut costs.

About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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