Customer Service news & resources

Elevating the Customer Engagement Vision: A Look at the New Dynamics CRM Integration to Moxie Spaces

by Jason Gumpert

"Strength to strength" partnership adds new customer engagement option to Dynamics CRM with bi-directional integration

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Moxie

Dynamic Space: Microsoft Pushes Forward Its Social CRM Vision

by Doug Bonderud

Casting a wider net with Dynamics CRM in emerging social, service scenarios

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Moxie Sales Sales & Marketing Skype Social Networks

Device-Specific Mobile Apps Live On in Latest Microsoft Dynamics CRM Statement of Direction

by Jason Gumpert

Microsoft lays out its three year vision on browsers, devices, social tools, platform and performance

BI and Reporting Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Automation Sales Sales & Marketing Windows 8

Getting Synchronized for the Holidays: Why Multi-Channel Retailers Need to Elevate Their Game for Savvy Consumers

by Bridget McCrea

The value of creating a consistent purchase experience for customers who navigate between your company’s online and offline storefronts.

Business Central Commerce Customer Engagement Customer Service Customer Service Distribution Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV E-Commerce Retail

Microsoft Announces Dynamics CRM Online December 2012 Service Update

by Jason Gumpert

The release formerly known as Polaris adds new user experience, new Microsoft product integrations, Office 2013 compatibility

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Polaris Sales Sales & Marketing

Users' Questions on the Future of Microsoft Dynamics CRM Highlight Shifting Needs of Existing, New CRM Customers

by Jason Gumpert

Microsoft team elaborates on user experience options, mobile, Office, search, and more.

CRM 2011 CRMUG Summit 2012 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Orion Polaris Sales

Microsoft Dynamics CRM Team Extends Roadmap to 2014 with Focus on Window 8, User Engagement

by Jason Gumpert

Twice-yearly releases through 2014 to include two new interfaces, marketing resource management, process automation

CRMUG Summit 2012 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Leo Orion Polaris Sales

The Design Language of Your CRM Solution, Part 4 - Different Shapes and Sizes

by Jukka Niiranen

Why today's Dynamics CRM users are ready for the next generation of applications focused on their needs

CRM 2011 Cloud Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM HTML5 Mobile Applications Orion

Professional Services Industry Still Full of Opportunity for Microsoft Dynamics CRM Partners, Experts Agree

by Valerie Miller

Field services, front and back office integration remain big opportunities in this expansive sector

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Mobile Applications Professional Services Project Service Automation Sales

Changing the Game: Is Play Profitable for Microsoft Dynamics CRM?

by Doug Bonderud

How new data on CRM user sentiment factors into the gamification trend

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing Sales & Ops Planning gamification

LATEST VENDOR RESOURCES

[Dynamics 365 CE @ Work] Turning Customer Data into Revenue: Leveraging D365 Customer Insights for Better Engagement

TD SYNNEX

60 Tips in 60 Minutes: Dynamics 365 Customer Insights

Coffee + Dunn

Microsoft Dynamics 365 Contact Center: Executive Overview

JourneyTeam

Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer Insights – Journeys

Coffee + Dunn

Top Features of the Business Central Sales & Service Module Every Partner Should Know

TD SYNNEX

Lead the Change: Build a Future-Proof Customer Contact Center with AI

JourneyTeam

Ready to modernize your contact center? This guide breaks down exactly how.

Call Tracking Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Telephony

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam

Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity

AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

10 of the Best Practices to Improve Customer Service

Ledgeview Partners

A guide for managers and lead reps

Customer Engagement Customer Service Dynamics 365

The 2017 State of B2B Email Marketing

Click

What strategies and tactics have had the greatest impact on B2B email marketing in 2017?

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Automation Sales Sales & Marketing

More Customer Service White Papers

Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

JourneyTeam

Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution

Automotive Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Platform Project Operations Project Service Automation

MACRC: Reducing Processing Times With a Streamlined Dynamics CRM System

Forvis Mazars

Adoption of Microsoft technologies allowed MACRC to better serve members and improve operations.

Customer Engagement Customer Service Customer Service Dynamics 365 Healthcare Power Automate Power Platform

Crow Wing County: Agile Technology Solutions with Dynamics 365 CRM

Forvis Mazars

See how employing a new CRM system led to streamlined workflows and increased efficiencies.

Customer Engagement Customer Service Customer Service Dynamics 365 IT Service Management (ITSM)

More Customer Service Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing