Customer Service news & resources

Microsoft Dynamics CRM's Growth, Vision the Focus at eXtremeCRM 2012 Kickoff

by Valerie Miller

A greater focus on breaking down departmental barriers in next two CRM releases

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Automation SaaS Sales Sales & Marketing Sales & Ops Planning

Cole Systems Goes Social with Store-Centric Customer Loyalty in Microsoft Dynamics AX for Retail

by Linda Rosencrance

Using location-based check-ins from mobile apps to help retailers engage physical store customers

Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Retail Retail POS

Cole Systems Looks to Add a Spark of Gamification to Microsoft Dynamics CRM 2011

by Linda Rosencrance

New employee incentive solution offers new way to add gamification to CRM

CRM 2011 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing Sales & Ops Planning gamification

The Design Language of Your CRM Solution, Part 3 - Giving CRM Users What They Want

by Jukka Niiranen

What CRM solution design creates the optimal mix of process change and user engagement?

Business Process Mgmt Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing Sales & Ops Planning

Microsoft Releases Dynamics CRM 2011 Data Load Performance and Scalability Case Study

by Linda Rosencrance

Financial services firm migrates 92M account records, batch processes 10M

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Migration Data Migration Dynamics 365 Dynamics CRM Financial Services bench

Microsoft Dynamics Partner Roundup: Master Data; Lync with CRM; eCommerce on Windows Server 2012; AX Manufacturing Win; NAV with Services Management

by Linda Rosencrance

A selection of recent Dynamics partner announcements

AX 2012 Business Central Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV

Microsoft Dynamics Partner Roundup: Product Configurator, EDI Solution Wins; CRM Win at Window Manufacturer; Mobile Partnership

by Linda Rosencrance

A selection of recent announcements from the Dynamics partner channel

Configuration & Development Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP EDI

New Microsoft Dynamics Social CRM White Paper: Can They Deliver Enough Today?

by Jason Gumpert

What are the social technologies and business opportunities should Dynamics CRM customers care about?

The Opportunities and Challenges of Business Process Outsourcing with Microsoft Dynamics NAV

by Vjekoslav Babic

What effect does BPO have on ERP in general and NAV specifically?

Accounting Business Central Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics NAV Financial Management HR Management Logistics

The Power of the Worker Role: Windows Azure + Microsoft Dynamics CRM 2011 Better Together, Part Three

by Sebastian Waksmundzki

Taking advantage of elasticity, scalability for two real world CRM challenges

CRM 2011 Cloud Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Document Automation Document Management Dynamics 365 Dynamics CRM Enterprise Content Mgmt Power Automate

LATEST VENDOR RESOURCES

[Dynamics 365 CE @ Work] Turning Customer Data into Revenue: Leveraging D365 Customer Insights for Better Engagement

TD SYNNEX

60 Tips in 60 Minutes: Dynamics 365 Customer Insights

Coffee + Dunn

Microsoft Dynamics 365 Contact Center: Executive Overview

JourneyTeam

Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer Insights – Journeys

Coffee + Dunn

Top Features of the Business Central Sales & Service Module Every Partner Should Know

TD SYNNEX

Lead the Change: Build a Future-Proof Customer Contact Center with AI

JourneyTeam

Ready to modernize your contact center? This guide breaks down exactly how.

Call Tracking Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Telephony

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam

Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity

AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

10 of the Best Practices to Improve Customer Service

Ledgeview Partners

A guide for managers and lead reps

Customer Engagement Customer Service Dynamics 365

The 2017 State of B2B Email Marketing

Click

What strategies and tactics have had the greatest impact on B2B email marketing in 2017?

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Automation Sales Sales & Marketing

More Customer Service White Papers

Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

JourneyTeam

Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution

Automotive Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Platform Project Operations Project Service Automation

MACRC: Reducing Processing Times With a Streamlined Dynamics CRM System

Forvis Mazars

Adoption of Microsoft technologies allowed MACRC to better serve members and improve operations.

Customer Engagement Customer Service Customer Service Dynamics 365 Healthcare Power Automate Power Platform

Crow Wing County: Agile Technology Solutions with Dynamics 365 CRM

Forvis Mazars

See how employing a new CRM system led to streamlined workflows and increased efficiencies.

Customer Engagement Customer Service Customer Service Dynamics 365 IT Service Management (ITSM)

More Customer Service Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing