Microsoft Announces Dynamics CRM Online December 2012 Service Update

Microsoft has announced its planned December 2012 Service Update for Dynamics CRM Online, formerly known as "Polaris", which includes a new "Flow" user experience option (though this name appears to have been dropped in the official materials) for sales and customer service, cross browser support, new integration points for Yammer, Skype, and Bing Maps, Office 2013 compatibility, a bulk data API, and a new statement of direction to accompany the news.


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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