The Design Language of Your CRM Solution, Part 4 - Different Shapes and Sizes

In the previous three parts of this article series I've discussed how the traditional management-focused design process of CRM systems is beginning to give way to a more user-oriented approach, where generating pull or even viral traction for the application is used as the strategy for achieving the desired business results. In this final chapter I'll take a look at how changes in the client hardware and software fronts can allow CRM to fully re-invent itself - and how the

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About Jukka Niiranen

Working at Digital Illustrated in Finland, Jukka helps users make sense of Microsoft Dynamics CRM and guiding organizations to make the most of their Microsoft platform investments. 10 years of CRM experience from the field, heavy user of Microsoft's CRM solution since 2005. In addition to my blog, you can follow my #MSDYNCRM posts on Twitter or add the Surviving CRM page to your circles on Google+.

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