Customer Relationship Mgmt news & resources

Analysts note Microsoft Dynamics ERP and CRM growth, roadmap evolution at Fall Analyst Event 2014

by Jason Gumpert

The five part solution roadmap, FY14 financial performance, new buzzwords, and more in day one of #FAE14

AX 2012 R3 AX 7 BI and Reporting Business Central CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Beyond Fall 2014, Microsoft Dynamics CRM team plans Capptain integration, broader marketing reach

by Jason Gumpert

Capptain integration is in the works, says CRM GM Jujhar Singh

BI and Reporting Business Performance Mgmt Business Process Mgmt CRM 2015 CRMUG Summit 2014 Capptain Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Document Management Dynamics 365

Microsoft Dynamics Marketing has evolved past its MarketingPilot origins, CRM exec says

by Valerie Miller

Dynamics CRM Director of Product Marketing Angela Bandlow talks about the evolution of Dynamics Marketing and the expanding opportunity for the CRM product line

CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Marketing Resource Mgmt (MRM) MarketingPilot

Microsoft's new push for Dynamics Marketing renews discussion on Dynamics CRM marketing solution choices

by Valerie Miller

Opinions still vary widely on the impact of Microsoft's increased efforts to sell CRM partners on the Dynamics Marketing opportunity

CRM 2015 Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Marketing Resource Mgmt (MRM)

Microsoft Dynamics Partner Roundup: Parature integration; Employee-customer collaboration; Field services portal; Fueling industry POS

by Linda Rosencrance

A selection of announcements from the Dynamics partner channel

AX 2012 R3 CRM 2013 Collaborative Workspaces Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Dynamics SL

How Shanghai’s Xuhui District uses Microsoft Dynamics CRM to serve citizens

by Linda Rosencrance

Improving management of the district’s social administrative affairs, social assistance and welfare, marriage and adoption services, and community management and services

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Government xRM

Mobility for Dynamics CRM has advanced, but customers still require a trusted guide, Microsoft advises

by Valerie Miller

Mobile apps for Dynamics CRM have improved in the last 2 years, but customer needs vary greatly, partners told

CRM 2013 CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Mobile Applications Sales Sales & Marketing

Microsoft announces special pricing on Dynamics CRM Online + Office 365 + Power BI

by Jason Gumpert

$65 per user per month pricing for sales productivity goes after Salesforce on cost

BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Marketing Power BI Power BI Power Platform

From the Microsoft Dynamics CRM Blogs: Great user experience; Hierarchical security; Upgrading from older releases; Ribbon problems

by Linda Rosencrance

A selection of the latest insight from the Dynamics CRM blogs

CRM 2013 Customer Relationship Mgmt Dynamics CRM Security Upgrades User Interface User Management user expereience

Scribe Software offers Connector for the new InsideView Open API

by Jason Gumpert

Microsoft Dynamics CRM integration to Open platform via Scribe Online developed by Armanino

Customer Engagement Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics CRM Marketing Marketing Automation SaaS Sales Sales & Marketing

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Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service

WebSan Solutions

Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service

WebSan Solutions

How to Create a Manage Organization Charts in Dynamics 365 Sales

WebSan Solutions

Introducing Dynamics New Horizons Virtual Conference

WebSan Solutions

Turning Customer Complaints into Opportunities with Copilot for Customer Service

WebSan Solutions

Simplify Modernization: Leverage the Tech You Already Use

Arctic IT

In this Market Trends Report, we explore how consolidating cloud efforts around a Microsoft environment can help your employees deliver services to citizens securely and seamlessly

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Security & Innovation for Government Agencies in the Microsoft Cloud

Arctic IT

Our team of experts assembled this educational guide to simplify how Microsoft cloud technology can help your government agency enhance services and enable secure collaboration.

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The Simple Account-Based B2B Sales & Marketing Approach for SMBs

Click

Learn from over 5,000 CRM implementations

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The Ultimate Guide to Customer Retention

Click

The insight and resource recommendations you need to improve your retention rates

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Survey Results: Dynamics Customer Benchmarking Report

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Explore data from over 260 participants, benchmarking and comparing your marketing and sales strategy, progress and future plans.

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Consolidating CRM Systems for a Marine Construction Company

Arctic IT

Learn how the marine construction company worked with Arctic IT to migrate from Salesforce to Dynamics 365 Sales for a better connected solution.

Construction Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Power BI Power Platform Sales

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing

Signature HealthCARE Saves $120,000 a Year While Scaling from 55 to 239 Entities

Binary Stream

Signature HealthCARE streamlined accounting and enabled their team to shift from over 55 databases to just one

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More Customer Relationship Mgmt Case Studies

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

ClickDimensions: Email Marketing and Marketing Automation for Microsoft Dynamics CRM

ClickDimensions is the top rated, Microsoft-certified Marketing Automation solution for Microsoft Dynamics CRM...

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Power Automate SaaS Sales Sales & Marketing

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