In new Parature release waves, Microsoft adding 30+ features, operational improvements

Microsoft has announced plans to release updates to Parature, the multi-channel self-service and knowledge management solution. The updates will add new features, stronger knowledge management integration with Dynamics CRM, improved global availability, and it makes Parature available through Microsoft Online Services.

The release will be the most extensive in Parature's history, according to Bill Patterson, senior director of self service solutions at Microsoft. It introduces more than 30 high priority features and expands the product to work in fifty geographies and at least ten languages. The updates are in line with Microsoft's stated goals after the aquisition in February 2014.


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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