In new Parature release waves, Microsoft adding 30+ features, operational improvements
Microsoft has announced plans to release updates to Parature, the multi-channel self-service and knowledge management solution. The updates will add new features, stronger knowledge management integration with Dynamics CRM, improved global availability, and it makes Parature available through Microsoft Online Services.
The release will be the most extensive in Parature's history, according to Bill Patterson, senior director of self service solutions at Microsoft. It introduces more than 30 high priority features and expands the product to work in fifty geographies and at least ten languages. The updates are in line with Microsoft's stated goals after the aquisition in February 2014.