Customer Experience (CX) news & resources

Four ways to tackle customer care challenges with Microsoft Business Apps

by MSDW Reporter

The challenges of harnessing high-value, actionable customer data can impact service agents, security, and beyond

Business Process Mgmt Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Security

MSDW Podcast: Solving Contact Center challenges with Microsoft Business Applications

by MSDW Reporter

Call Tracking Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 MSDW Podcast Power Platform Telephony

Microsoft plans more Copilot features in 2023 release wave 2 plans for Dynamics 365 and Power Platform

by Jason Gumpert

New Bot Framework options in PVA, globalization progress for Finance; Power Pages generation, and more

Accounting Business Central Commerce Copilot Studio Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Finance and Operations Financial Management HR Management Human Resources (Talent)

From the Microsoft Dynamics 365 CE/CRM Blogs: Email templates; Customer 360; Security role; Marketing emails

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CRM blogs

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing Security

MSDW Podcast: How to deliver great e-commerce results in today's B2B buying experiences

by MSDW Reporter

Business Central Customer Experience (CX) Dynamics 365 Dynamics NAV E-Commerce MSDW Podcast Portals

Aisera launches generative AI capabilities with Azure OpenAI Service

by Eamon McCarthy Earls

The company is integrating Azure OpenAI Service generative AI capabilities into its AI Service Experience Platform, or AISX

AI and Machine Learning Azure Customer Experience (CX) Development Financial Management HR Management

Microsoft Dynamics Partner Roundup: Partnership; Adapter; Integration; New partner program

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 E-Commerce Retail

Microsoft Dynamics Partner Roundup: Contact center integration; Banking tech; Executive hires

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Banking Customer Engagement Customer Experience (CX) Customer Service Customer Service Dynamics 365 Financial Services

Microsoft Dynamics Partner Roundup: Partner competency; Integration; Construction solution; Payment connector

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Construction Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Finance and Operations Payment Processing Payroll Processing Sales & Marketing

Microsoft extends Copilot AI features across Microsoft 365, Power Platform

by Jason Gumpert

Power Apps and Power Automate are "moving from custom code, to low-code, to natural language authoring."

AI and Machine Learning Azure Copilot Studio Customer Experience (CX) Document Automation Knowledge Management Power Apps Power Automate Power Platform

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More Customer Experience (CX) Videos

eBook: A Breakdown of Key Clauses Commonly Found in SaaS Contracts

Binary Stream

This booklet will help you develop a general understanding of SaaS contracts by answering some commonly asked questions and clarifying key clauses

AP Automation Accounting Advanced Pricing Auditing BI and Reporting Banking Billing Budgeting Business Central Business Performance Mgmt Complex Billing Customer Experience (CX)

How Dynamics 365 CE Partners Can Support Membership Growth in a Changing World

Prodware

Best practices and technologies for membership organizations and associations to meet modern and changing demands

Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Voice Dynamics 365 Dynamics CRM Hospitality Loyalty Management Portals Power Pages

The CFO’s Playbook for SaaS Transformation

Binary Stream

The following industry insights will help your business increase its agility and scalability

Accounting Aerospace & Defense Agriculture Architecture Auditing Automotive Complex Billing Construction Consumer Goods Customer Experience (CX) Design & Decorating Distribution

The Finance Leader’s Playbook for Financial Transformation

Binary Stream

How finance leaders can establish themselves as the backbone of a company's strategic planning

AP Automation Accounting Advanced Pricing Agriculture Architecture Auditing Automotive BI and Reporting Billing Budgeting Business Central CPQ (Configure, Price, Quote)

5 Steps to Boost Digitalization in Property, Housing, and Facility Maintenance

Resco

Discover the future of customer experience for your facility maintenance team

Automated Data Collection Business Central Customer Engagement Customer Experience (CX) Dynamics 365 Field Service Mobile Applications Power Platform Property Management Real Estate

More Customer Experience (CX) White Papers

Abilene Machine Automates Personalized Document Creation with Lasernet

Formpipe Software

Learn Formpipe's Lasernet software helped Abilene Machine to create, modify and distribute personalized documents to their customers after migrating to Microsoft Dynamics ...

Agriculture Business Central Communications Customer Experience (CX) Distribution Document Management Dynamics 365 Finance and Operations Manufacturing Retail Unified Communication

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...