WhatsApp Integration with Microsoft Dynamics 365 CRM: Everything You Need to Know
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“Excellent communication doesn’t just happen naturally. It is a product of process, skill, climate, relationship, and hard work.” – Pat McMillan, author, CEO
The rapid evolution of communication channels has brought about a paradigm shift in how businesses connect with their customers. Among them, WhatsApp Business has emerged as a game changer, enabling new opportunities for personal and rapid engagement between businesses and their customers. With users spending an average of 17.3 hours per month on the WhatsApp Android app, it has become a preferred platform for businesses to stay connected. Boasting a staggering 98% open rate for messages, WhatsApp outshines traditional email communication, making it an ideal channel for effective customer engagement.
Understanding WhatsApp Business Integration with Dynamics 365 CRM
By integrating WhatsApp Business with Microsoft Dynamics 365 CRM, businesses can centralize their communication efforts, enabling seamless interactions and efficient management of customer interactions. This integration facilitates real-time communication and data sync between the CRM system and the WhatsApp platform. The benefits include:
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