Customer Experience (CX) news & resources

Microsoft Dynamics Partner Roundup: D365 go-live; Doc automation partnership; Beverage tech acquisition; NAV to BC Upgrade

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Aerospace & Defense Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Document Automation Document Management Dynamics 365 Dynamics NAV

MSDW Podcast: Why manufacturers are investing in Dynamics 365 Commerce

by MSDW Reporter

Commerce Customer Engagement Customer Experience (CX) Data Integration Dynamics 365 Dynamics AX Dynamics CRM E-Commerce Finance and Operations MSDW Podcast Manufacturing Manufacturing

9 Key Takeaways Microsoft Dynamics 365 Sales & Marketing Users Can Expect from the Productivity Tools Showcase

by Anya Ciecierski

Presenters offer a sneak preview of the information attendees can expect to take away from the event

Business Process Mgmt Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Marketing Automation Power platform Sales Sales & Marketing Training

Microsoft Dynamics Partner Roundup: Playbooks; Digital finance integration; Amazon Connect; Construction go-live

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Accounting Azure Construction Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Financial Management Power platform

ClickDimensions acquired by Volaris Group

by MSDW Reporter

The SMB-focused marketing and sales technology firm was sold by Accel/KKR

BI and Reporting Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Marketing Automation Power platform Sales & Marketing Software

Owning and operating B2B eCommerce marketplaces

by Salman Hashmi

For a wide variety of B2B businesses, including distributors and manufacturers, owning and operating a marketplace can be a game-changer

Business Central Customer Engagement Customer Experience (CX) Dynamics 365 E-Commerce Finance and Operations Sales & Marketing

Inspire 2022: Microsoft adds Nuance tech to new Digital Contact Center Platform offering

by Jason Gumpert

New enterprise solution combines a broad range of agent-based sales and service capabilities

AI Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365

Most elements of the Digital Contact Center Platform are ready, Microsoft says

by Jason Gumpert

Microsoft representatives share details of what's ready to go and what will be changing

AI AI and Machine Learning Azure Call Tracking Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Networking Power Automate

B2B eCommerce for manufacturers: How to stay relevant in 2022

by Salman Hashmi

Digitization is the key to success in the future of the manufacturing industry

Business Central Commerce Customer Engagement Customer Experience (CX) Dynamics 365 Dynamics AX E-Commerce Finance and Operations Manufacturing Manufacturing Portals Sales & Marketing

Microsoft's Shopify connector for Dynamics 365 Business Central now available

by Jason Gumpert

Microsoft has also purchased Shopify integration technology from a partner

Business Central Customer Experience (CX) Data Integration Dynamics 365 E-Commerce Inventory Management Order Management Retail

LATEST VENDOR RESOURCES

Agent Experience in D365 Customer Service: Boost Performance and Customer Satisfaction

Avanade

How to Build a BC Integrated eCommerce Webstore in Minutes

commercebuild

An AI-Powered AP Automation Solution for Microsoft Dynamics ERP

Esker

See What's Possible When Accounts Payable Automation & Microsoft Dynamics Work Together

Esker

Quickly Build a eCommerce Store or Customer Portal with commercebuild in Business Central

commercebuild

More Customer Experience (CX) Videos

Connecting with B2B Customers: 5 Benefits of a Digital Experience Platform

Esker

Good CSRs can’t overcome a bad process. Learn how a digital experience platform can realign your Customer Service model around engaged, proactive support

Business Central Customer Experience (CX) Customer Service Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Finance and Operations

10 Accounts Payable KPIs You Should Be Measuring

Esker

If you want to get an accurate read on AP performance and identify areas of improvement, we suggest you start with these 10

AI and Machine Learning AP Automation Accounting Aerospace & Defense Automotive BI and Reporting Boating Budgeting Business Central Business Performance Mgmt Business Process Mgmt Chemicals

13 Steps to Microsoft Dynamics 365 Business Central eCommerce Success

commercebuild

A step-by-step guide to planning, creating, launching, and maintaining a profitable BC integrated eCommerce website

Advanced Pricing Business Central Credit Card Processing Customer Experience (CX) Dynamics 365 E-Commerce Invoice Processing Order Management Portals Sales Order Processing Web Storefront

eBook: A Breakdown of Key Clauses Commonly Found in SaaS Contracts

Binary Stream

This booklet will help you develop a general understanding of SaaS contracts by answering some commonly asked questions and clarifying key clauses

AP Automation Accounting Advanced Pricing Auditing BI and Reporting Banking Billing Budgeting Business Central Business Performance Mgmt Complex Billing Customer Experience (CX)

Balancing Operational Excellence and Customer Value in Business Process Outsourcing

Mavim

Reinventing the back office to drive customer value

AP Automation Accounting Automotive Azure Banking Business Process Mgmt Collections Management Consumer Goods Content Management Credit Card Processing Customer Experience (CX) Customer Relationship Mgmt

More Customer Experience (CX) White Papers

Abilene Machine Automates Personalized Document Creation with Lasernet

Formpipe Software

Learn Formpipe's Lasernet software helped Abilene Machine to create, modify and distribute personalized documents to their customers after migrating to Microsoft Dynamics ...

Agriculture Business Central Communications Customer Experience (CX) Distribution Document Management Dynamics 365 Finance and Operations Manufacturing Retail Unified Communication

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power platform Sales & Marketing

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

More Customer Experience (CX) Case Studies

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