Dynamics CRM news & resources

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DXC Technology to acquire service business of Scandinavian Microsoft Dynamics partner EG A / S

by MSDW Reporter

EG's service division to become part of DXC's Eclipse unit, adding 570 employees, 4,000 clients

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From the Microsoft Dynamics 365 for Customer Engagement and CRM Blogs: D365 processes; Microsoft Flow; Record creation and update rules; Retrieve N:N-related records

by MSDW Reporter

A selection of the latest insights from the Dynamics 365-CRM blogs

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Adding images in the thank you page in Voice of Customer in Microsoft Dynamics 365 for Customer Engagement

by Ankit Gupta

Exploring an alternative approach to tailoring the appearance and behavior of Voice of Customer to a retailer's needs.

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MSDW Podcast: What's next in Microsoft Dynamics 365 Portal, with Nicholas Hayduk

by Jason Gumpert

The exciting, intriguing, and mundane updates promised for Portal in the April to September 2018 release wave.

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The differences between running a partner business and working at one post-acquisition

by Ryan Plourde

Being acquired as a Microsoft Dynamics partner doesn't have to mean giving up on your independence and the business you worked hard to build

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Microsoft to discontinue Social Engagement, focus efforts on Dynamics 365 Market Insights

by Jason Gumpert

Microsoft to discontinue Social Engagement, focus efforts on Dynamics 365 Market Insights

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Mavenlink integrates with Microsoft Dynamics 365 for Sales, Finance and Operations

by MSDW Reporter

Automation solution aims to aid professional and marketing services organizations

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You've been hacked. Now what?

by Mark Hughes

After a hack, remediation efforts entail more than just plugging that one hole through which attackers gained entry.

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April 2019 release notes out now for Microsoft Dynamics 365, Power Platform

by Jason Gumpert

Bulky new release document offers GA and preview features coming to all apps and services

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What are the biggest trends in the CRM market heading into the 2020s?

by Denis Pombriant

As CRM companies shift to being platform providers, new offerings will target specific verticals, while AI and machine learning top out and integration remains as importan...

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How to Detect and Merge Duplicate Records in Dynamics 365 CRM

Inogic

D365 Hidden Costs Series #3 - Damaged Relationships

Plauti

D365 Hidden Costs Series #2 - Low CRM Adoption

Plauti

Accelerate Your Business Growth with Microsoft Copilot + Dynamics 365

Inogic

Solver Overview

Solver
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The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
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AI-Powered xFP&A: The Future of Financial Planning

Solver
Explore the transformative power of AI in xFP&A
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Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
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How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
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Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
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Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
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City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

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Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

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Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

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Customer Service Agent: Smarter Customer Service Starts Here

Customer Service-focused. Microsoft-powered. HSO-delivered. The HSO Customer Service Agent is an AI-powered digital assistant...
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Solver Datasheet

For organizations looking to accelerate growth and gain complete insight into their business, Solver is a cloud-based...
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
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The emfluence Marketing Platform for Microsoft Dynamics

The emfluence Marketing Platform is a marketing automation solution built to work hand-in-hand with Microsoft Dynamics 365...
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Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
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