Dynamics CRM news & resources

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MSDW Podcast: What's next in Microsoft Dynamics 365 Portal, with Nicholas Hayduk

by Jason Gumpert

The exciting, intriguing, and mundane updates promised for Portal in the April to September 2018 release wave.

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The differences between running a partner business and working at one post-acquisition

by Ryan Plourde

Being acquired as a Microsoft Dynamics partner doesn't have to mean giving up on your independence and the business you worked hard to build

Customer Engagement Dynamics 365 Dynamics CRM Software
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Microsoft to discontinue Social Engagement, focus efforts on Dynamics 365 Market Insights

by Jason Gumpert

Microsoft to discontinue Social Engagement, focus efforts on Dynamics 365 Market Insights

Artificial Intelligence (AI) Customer Engagement Dynamics 365 Dynamics CRM Marketing Microsoft Social Engagement NetBreeze Sales Sales & Marketing

Mavenlink integrates with Microsoft Dynamics 365 for Sales, Finance and Operations

by MSDW Reporter

Automation solution aims to aid professional and marketing services organizations

Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Invoice Processing Marketing Sales Sales & Marketing
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You've been hacked. Now what?

by Mark Hughes

After a hack, remediation efforts entail more than just plugging that one hole through which attackers gained entry.

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Regulatory Compliance Security
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April 2019 release notes out now for Microsoft Dynamics 365, Power Platform

by Jason Gumpert

Bulky new release document offers GA and preview features coming to all apps and services

AI Business Central Commerce Common Data Service Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL
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What are the biggest trends in the CRM market heading into the 2020s?

by Denis Pombriant

As CRM companies shift to being platform providers, new offerings will target specific verticals, while AI and machine learning top out and integration remains as importan...

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Software
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Use Outlook categories to simplify activity tracking in Microsoft Dynamics 365/CRM

by Clinton D’Mello

Category-based tracking with the Microsoft Dynamics 365 App for Outlook can help with tracking emails, appointments and tasks

Customer Engagement Dynamics 365 Dynamics CRM Planning and Scheduling
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Ten useful features of XrmToolBox for Microsoft Dynamics 365/CRM

by Krishna Bhanushali

From Web Resource Manager to the Metadata Browser, discover the top 10 most useful XrmToolBox plugins for Microsoft Dynamics 365 CRM

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Microsoft to end OEM deals with Dynamics 365 Customer Engagement ISVs

by Jason Gumpert

Microsoft began alerting customers today that InsideView Insights and Versium Predict will be discontinued as OEM offerings.

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Mastering Microsoft Partner Incentives: FY26 Opportunities

MSDW Features

Connecting the Dynamics Universe at Community Summit North America

MSDW Features

From CRM to Campaign: A Microsoft Partner’s Guide to Smarter Marketing Automation

emfluence

Specialized Views in Dynamics 365 CRM

Encore Business Solutions

Advanced View Controls in Dynamics 365 CRM

Encore Business Solutions
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Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
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Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
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The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Dynamics 365

How Digital Tools Bring New Levels of Productivity and Accuracy to Field Inspections

Resco
Are outdated inspection processes slowing your team down?
Business Central Construction Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Energy Field Service Government Healthcare Manufacturing Oil
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Government Marketing Power Apps Power Automate Power Platform Sales Insights

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
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City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

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Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

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Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

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Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is an all-in-one cloud ERP designed to help small and mid-sized businesses unify...
Distribution Dynamics 365 Dynamics CRM Dynamics Marketing Manufacturing Power Platform Professional Services Retail

Power BI Budgeting With Power ON Budget Planner

In effective cost management, wrangling budgets scattered across local spreadsheets poses challenges in maintenance and...
Automated Data Collection Azure Budgeting Data Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics POS Dynamics RMS

ServiceTeam ITSM (IT Service Management)

Conceived in Power Apps®—ServiceTeam ITSM is the most Microsoft-centric ITSM solution on the market. Overcome silos, lower...
Dataverse (CDS) Dynamics 365 Dynamics CRM IT Asset Management (ITAM) IT Service Management (ITSM) Power Apps Power Automate Power BI Power Pages Power Platform

Greenshades Payroll and HR Platform for Microsoft Dynamics

The Greenshades Payroll and HR Platform is the unified software solution that integrates with all flavors of Microsoft...
Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics POS Dynamics SL Dynamics Snap Financial Management HR Management Payroll Processing

emfluence Marketing Platform

The emfluence Marketing Platform is so intuitive, you’ll swear it was built just for you! The emfluence Marketing Platform is...
Customer Engagement Customer Insights Dynamics 365 Dynamics CRM Email Management Event Management Marketing Marketing Marketing Automation Marketing Insights Power Apps Sales
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