Dynamics 365 news & resources

CRMUG Summit: End User Needs Drive Event Planning, Says Program Director

by Dann Anthony Maurno
CRMUG Summit runs October 13-16, where Microsoft, CRM users and partners create CRM success for one another
CRMUG Summit 2015 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing UG Summit 2015 crmug

Windows 10: Any Excitement (or Disruption) Among Microsoft Dynamics Partners, Customers?

by Dann Anthony Maurno
Partners urge diligence, praise Microsoft for its SaaS model of continuous updates
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Windows 10

Multichannel Customer Service: Why Companies Choose Microsoft Parature

by Dann Anthony Maurno
For companies committed to expanding their customer service across a growing list of channels and unifying that customer experience, Parature offers a strong solution, says o...
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM SaaS Social Networks

6 Steps to Successfully Manage Your Microsoft Dynamics CRM or ERP Environment

by Linda Rosencrance
Companies that want to increase both ROI and user adoption must actively manage the capabilities of their Dynamics solution, and user expectations
AXUG Adoption Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL GPUG NAVUG crmug

Customers Expect Support Across Ever More Channels: New Microsoft Parature Report

by Dann Anthony Maurno
Parature and Microsoft’s 2015 US State of Multichannel Customer Service Report finds that winning customer service is in the eye of the beholder.
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Parature

New US Country Manager at Columbus Brings Renewed Focus on Growth

by Jason Gumpert
Keld Jersild Olsen joins the US organization after running the company’s professional services and following many years as an HP executive
Business Central Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV

Women Find Tech Career Opportunities in the Microsoft Channel, Part 1

by Karen Kroll
Are women averse to technology, or is the tech industry averse to them? Microsoft tackles the subject in a new eBook focused on the partner channel
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics RMS Dynamics SL Resellers

Microsoft Looks To Boost Dynamics CRM Adoption with Gamification Acquisition, FantasySalesTeam

by Jason Gumpert
Acquisition will lead to integrated gamification tools in Dynamics CRM, says CVP Bob Stutz
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing gamification

Microsoft Dynamics Partner Roundup: AX and CRM Win; Master VAR affiliate; Microsoft partner award winners

by Linda Rosencrance
A selection of recent announcements from the Dynamics channel
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Manufacturing Master VAR Minerals Oil Professional Services Project Service Automation

First Round of New Dynamics GP, NAV Professional Certifications Taking Shape, With Help From The Field

by Linda Rosencrance
Exams organized by the Association of Dynamics Professionals to include questions submitted by experts
Business Central Dynamics 365 Dynamics GP Dynamics NAV GPUG NAVUG

LATEST VENDOR RESOURCES

Latest AI Updates at Bluestar PLM: Copilot Agents in Dynamics 365

Bluestar PLM

Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

Plauti

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

TD SYNNEX

Beyond the ERP: Extending Dynamics 365 with a Mobile Field Sales Platform

Dynamics Mobile

BC Data Detox: Clean, Import & Export Like a Pro

Innovia
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2026 Application Access Governance Report

Fastpath, now part of Delinea
What can confidence in access controls conceal and how should leaders prepare for the AI era?
AI and Machine Learning Azure Business Central Copilot Dynamics 365 Governance, Risk, and Compliance (GRC) Regulatory Compliance Security Segregation of Duties (SoD)

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio
Where CRM friction is slowing revenue growth and how modernization can help.
Copilot Customer Engagement Dynamics 365

9 Places 3PLs Leak Revenue in Dynamics 365 F&SCM and How to Stop It

Avantiico
Where 3PL billing processes quietly lose cash and margin.
3PL Dynamics 365 Finance and Operations Freight Management

FIDO Magazine - Fall 2026

Fidesic
GP to BC, AI in AP, and the data behind smarter finance modernization.
AP Automation Accounting Business Central Dynamics 365 Dynamics GP Financial Management

The CFO's Field Guide to Planning a Payroll Migration with AI

Integrity Data
How to use AI to create a vendor-ready payroll plan in hours instead of weeks.
AI and Machine Learning Azure Business Central Dynamics 365 Payroll Processing
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Reach Robotics: Achieving Real-Time Production Visibility and Traceability with Business Central and Insight Works Apps

Insight Works
Reach Robotics replaced production spreadsheets with Business Central and four Insight Works apps, adding shop floor traceability and shortening reporting from days to hours.
AI and Machine Learning Azure Business Central Copilot Distribution Dynamics 365 Logistics

BMZ Germany GmbH: Standardizing Engineering and Production with Bluestar PLM in Dynamics 365

Bluestar PLM
How BMZ Germany, a maker of rechargeable battery systems, unified engineering and production in Dynamics 365 F&SCM with Bluestar PLM.
Bill Of Material Mgmt Consumer Goods Dynamics 365 Electronics Energy Engineering Finance and Operations Industrial Equipment Manufacturing Master Data Mgmt Medical Devices Product Lifecycle Mgmt

Automated D365FO Testing in Practice: A Colliers Project Leaders Case Study

XPLUS
How Colliers cut Dynamics 365 F&O testing from days to hours.
Automated Testing Business Performance Mgmt Configuration & Development Dynamics 365

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti
How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.
AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Superior Fireworks Achieves Skyrocketing Success with a Scalable Inventory Management Solution

Tasklet Factory
Learn how Superior Fireworks expanded their operations with Tasklet Mobile WMS
Business Central Dynamics 365 Warehouse Management
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Dynamics 365 x FreightPOP Shipping Integration One-Pager

Dynamics 365 Freight Freight Management Logistics Logistics Shipping Shipping Shipping Integration Supply Chain Management Supply Chain Management

Bluestar PLM for Business Central: Embedded PLM for Dynamics 365 Business Central

Bluestar PLM for Business Central helps discrete manufacturers connect engineering and operations by managing product data...
Aerospace & Defense Automotive Bill Of Material Mgmt Business Central CAD/CAM/CAE Construction Consumer Goods Dynamics 365 Electronics Engineering Fabless Semiconductor Industrial Equipment

Bluestar PLM: PLM Embedded in Dynamics 365 Finance and Supply Chain Management

Bluestar PLM is a product lifecycle management application that runs natively inside Microsoft Dynamics 365 Finance and...
Aerospace & Defense Automotive Bill Of Material Mgmt CAD/CAM/CAE Construction Consumer Goods Dynamics 365 Electronics Engineering Fabless Semiconductor Finance and Operations Industrial Equipment

Business Optimization Index

Fifty-four questions across seven domains. Answer them the way things actually work today, not the way they are supposed to...
Construction Copilot Dynamics 365 Dynamics CRM Dynamics Marketing Manufacturing Tax and Accounting

Backup4Dynamics - Automated Backup, Granular Restore & Disaster Recovery for Microsoft Dynamics 365 CRM

Backup4Dynamics is an automated backup and recovery solution for Microsoft Dynamics 365 CRM and Dataverse that protects your...
Azure Dynamics 365
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