Customer Insights opens up a range of new opportunities in the Microsoft customer engagement technology stack
Revealed around Ignite 2021, the new marketing offering for large enterprises collects existing apps and services with value-added capabilities
Microsoft's Q1 2022: Earnings growth of 25%, revenue growth of 22%, and more updates
Journeys using Power Automate triggers could extend Marketing app to broader scenarios
New integrations between Sitecore Content Hub and XM and D365 Commerce and Customer Insight aim to improve personalization, commerce experiences.
Updates arriving from October 2021 to March 2022 include plans for Industry Cloud offerings.
Customer Insights customers can use first-party data in ad targeting
Integrated customer journeys, industry clouds are in focus as more details are unveiled
Rohan Kumar shared new AI, data and bot capabilities with attendees at Ignite 2021
Customer xxperience overtakes price and product
A seamless data set that gives patients the best experience when they visit their clinics
