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Customer Engagement news & resources

by Linda Rosencrance

Chris Huntingford  articulates the value of the Microsoft solution stack by day and cultivates the community with Those Dynamics Guys in his off hours.

by Jason Gumpert

Plans for the Unified Client Interface, Omni-channel Engagement Hub and Universal Resource Scheduler will reshape customer service offering.

by Mohamed Mostafa

A Microsoft ISV partner success story that will hopefully inspire others to build and grow their own Microsoft Solutions ISV businesses

LATEST VENDOR RESOURCES

Connecting Software
Many organizations connect Dynamics CRM to their Dynamics NAV using Microsoft's out-of-the-box integration, but how can you achieve this for multiple NAV instances?
Connecting Software
Integrating Dynamics 365 with SharePoint presents numerous advantages, but you must follow the current best practices to avoid creating a security issue
Connecting Software
Learn how to align Dynamics 365 security with SharePoint, avoiding security risks and compliance issues and learning from the use case of the global manufacturer Liebherr
Connecting Software
Learn how integrating Dynamics 365 with existing systems can be a successful migration strategy and what criteria you can use to decide whether to use that or a one-time migration.
Connecting Software
As a leading Dynamics 365 implementation partner, ORBIS often has customers who discover that security roles and permissions are not automatically transferred to SharePoint
Connecting Software
How did Europe’s largest privately owned manufacturer of refrigerators and freezers solved the complex issue of preventing unauthorized accesses through SharePoint
ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...