Customer Engagement news & resources

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MSDW Podcast: News Roundup for Microsoft Dynamics 365 and Power Platform

by MSDW Reporter
Budgeting Business Central Business Process Mgmt Customer Engagement Data Integration Dataverse (CDS) Dynamics 365 Dynamics NAV Finance and Operations Guides MSDW Podcast Mixed Reality
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Beyond the Data - Part 4: Turning Social into Strategic Advantage

by Heidi Tucker

How to leverage social insights to open doors.

Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM Sales & Marketing Social Networks

Salesforce to expand field service footprint with ClickSoftware purchase

by Jason Gumpert

After close of the $1.35 billion deal, ClickSoftware to join Salesforce Service Cloud. 

Customer Engagement Customer Service Dynamics 365 Field Service Field Service Mobile Applications Salesforce

User Group Summit North America Preview: Enhancing business performance with marketing automation

by Eamon McCarthy Earls

In the lead-up to Summit North America 2019, Marketing CoPilot founder Marie Wiese shares a preview of marketing automation and strategy topics that will be presented at t...

CRMUG Summit 2019 Customer Engagement D365UG Summit 2019 Dynamics 365 Dynamics CRM Marketing Marketing Automation Software UG Summit 2019

MSDW Podcast: Financial services solutions for Microsoft Business Applications with Wim Geukens of VeriPark

by Jason Gumpert
AI Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Financial Services Insurance MSDW Podcast Marketing
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Microsoft enables previews for October 2019 release wave 2 of Dynamics 365 and Power Platform

by MSDW Reporter

74 updates ready to be deployed on test environments for various D365 apps, Power Platform.

AI Business Central Commerce Customer Engagement Dynamics 365 Finance and Operations Guides Human Resources (Talent) Mixed Reality Power Apps Power Automate Power BI

Microsoft Dynamics Partner Roundup: AI services; AX to D365 upgrade; Sales performance; Payment processing

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics AX Field Service Marketing

From the Microsoft Dynamics 365 Customer Engagement and CRM Blogs: Single vs. multiple orgs; Forms Pro; Qualify leads; Single quote replacement

by MSDW Reporter

A selection of the latest insight from the Dynamics 365-CRM blogs

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Power Automate Power Platform Sales & Marketing
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Microsoft confirms pricing and licensing updates for Dynamics 365 coming in October 2019

by MSDW Reporter

Only limited details beyond information shared at Inspire 2019 about the October 2019 changes.

Commerce Customer Engagement Customer Service Dynamics 365 Dynamics AX Dynamics CRM Field Service Finance and Operations Human Resources (Talent) Inspire 2019 Marketing Project Service Automation
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Microsoft extends InsideView Insights OEM availability for Dynamics 365 Customer Engagement users

by MSDW Reporter

Set to end on August 15, eligible customers can opt-in to extend the subsidy until the end of their current contracts.

Customer Engagement Customer Service Data Management Dynamics 365 Dynamics CRM Sales Sales & Marketing

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
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Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Platform Project Service Automation Sales

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI
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