Customer Engagement news & resources

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New Microsoft MVP Sara Lagerquist's quest to bring Power Platform and 'no code' to the masses

by Linda Rosencrance

Swedish Microsoft MVP Sara Lagerquist explains how she got involved in Dynamics and her campaign for a no-code approach

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 MVP Power Apps Power Automate Power Platform Resource Dispatch & Scheduling
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Looking for Talent: Who's hiring in the Microsoft Dynamics ecosystem right now - Sept 2019

by MSDW Reporter

Profiling three new roles featured on 365 Talent Portal

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations

Microsoft Dynamics Partner Roundup: Commerce offering; New practice manager; Product substitution app; AP automation

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Business Central Content Management Customer Engagement Distribution Document Automation Dynamics 365 Dynamics GP E-Commerce Finance and Operations

MSDW Podcast: Running a growth business in the Microsoft Dynamics channel, with Mike Dickerson of ClickDimensions

by Jason Gumpert
Business Central Customer Engagement Dynamics 365 Dynamics CRM Finance and Operations MSDW Podcast Marketing Automation
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Two priorities are driving Microsoft PowerApps Portals product and licensing, manager explains

by Jason Gumpert

In a newly released interview, Microsoft positions the Portals sales opportunity in the context of Office 365 deals, and for organizations struggling with simple challenges.

Customer Engagement Dataverse (CDS) Dynamics 365 Portals Power Apps Power Pages Power Platform

Microsoft showcases new industry opportunities with the Automotive Accelerator

by MSDW Reporter

Microsoft and Annata promote the Automotive Accelerator in the lead-up to IAA New Mobility World 2019

Automotive Azure Customer Engagement Dataverse (CDS) Dynamics 365 Power Platform Sales

How to use Flow to update a quote marked as won in Dynamics 365 Project Service Automation V3.X

by Kuldeep Gupta

Find out how to leverage Flow to circumvent a nagging problem with Quotes in Dynamics 365 Project Service Automation

Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Power Automate Power Platform Project Management Project Service Automation Sales Quoting Service Management Workflow Management
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The newest Microsoft Power Platform hackathon will be education-focused and broadcasting globally

by MSDW Reporter

The TDGI Hack for Education on Saturday will raise money for charity as teams broadcasting live from around the world.

Customer Engagement Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Platform
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Licensing Update: Microsoft PowerApps Portal pricing will be tiered for external users

by Jason Gumpert

The update from Microsoft reduces concerns about excessively high authenticated user login costs, but questions remain.

Business Portal Customer Engagement Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power Pages Power Platform
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Licensing Updates: Microsoft Dynamics 365 and Power Platform October 2019 changes for API consumption, customization, apps come into focus

by Jason Gumpert

Microsoft continues to clarify the new pricing, rules and restrictions planned for October 2019.

Customer Engagement Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power Platform licenses

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Create Customer Journeys in Dynamics 365 Marketing

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The Marketer's Guide to Meaningful Measurement

Coffee + Dunn

Unify Every Conversation with Microsoft Dynamics 365 Contact Center & Copilot

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Maximize Your Microsoft Incentives: CSP Rebates, Co-op Funds & the New Growth Accelerator

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From Pain Points to Boardroom Priorities: Elevate Data Quality with Executive Ready Messaging

Plauti
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End-of-Year Microsoft Dynamics 365 Data Cleaning: An Executive Playbook

Plauti
Master duplicate elimination and prevention to start January with clean customer data.
Customer Engagement Data Management Dynamics 365 Dynamics CRM

Lead the Change: Build a Future-Proof Customer Contact Center with AI

JourneyTeam
Ready to modernize your contact center? This guide breaks down exactly how.
Call Tracking Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Telephony

Your Guide, Your Partner, Your Microsoft Advantage

JourneyTeam
When technology projects feel overwhelming, the right partner changes everything.
Azure Copilot Customer Engagement Dynamics 365 Fabric Partner Strategy Power Platform Purview

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment

Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Sales & Marketing
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Palmer-Donavin Elevates Sales Planning and Customer Engagement with Power Apps and Dynamics 365

JourneyTeam
How Palmer-Donavin moved from spreadsheets to real-time insights
Customer Engagement Customer Service Distribution Dynamics 365 Sales Sales & Marketing Sales & Ops Planning

How Smarter Furnishings Unified Sales, Operations, and Finance with Dynamics 365 Business Central

JourneyTeam
Unifying operations and scaling faster with Dynamics 365 Business Central
Accounting Business Central Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Furniture Manufacturing Power BI Power Platform Retail Sales

Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

JourneyTeam
Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution
Automotive Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Platform Project Operations Project Service Automation

Modernizing Student Engagement at UVA’s Batten School with Microsoft Power Platform

JourneyTeam
Outgrown its legacy student engagement tools, relying on scattered systems and manual processes
Azure Customer Engagement Dataverse (CDS) Dynamics 365 Education Power Apps Power BI Power Pages Power Platform Student Information System

QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping
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Translate4Dynamics - Real-Time Translation for Microsoft Dynamics 365 CRM

Translate4Dynamics is an intelligent multilingual enablement solution built for Microsoft Dynamics 365 CRM. It enables real...
Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Field Service Power Apps Power Platform Sales

Attach2Dynamics - Attachments & Documents Management for Optimized Storage in Dynamics 365 CRM

Attach2Dynamics helps you migrate heavy attachments, reduce Dynamics 365 storage costs, and streamline document operations...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Document Management Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales Storage

WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

PlanAutomate Project Analyst AI Overview

Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Government Government Contractors

PlanAutomate Overview

Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense Architecture Business Process Mgmt Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Financial Management Government
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