Customer Engagement news & resources

Microsoft Dynamics Partner Roundup: Automated decisions; Food & beverage; Delivery solution; Integration

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Azure Commerce Customer Engagement Dynamics 365 Finance and Operations Food & Beverage Integration Retail Transportation
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With PowerApps Portals, Microsoft to make portal creation easier with Common Data Service

by Jason Gumpert

Dynamics 365 portals will be brought along; Licensing details expected in July.

Business Apps Summit 2019 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Field Service Portals Power Apps Power Platform

Microsoft to introduce PowerApps Portal with new maker experience

by MSDW Reporter

Soon in public preview, PowerApps Portal promises a new maker experience, authentication.

Customer Engagement Dataverse (CDS) Dynamics 365 Portals Power Apps Power Platform
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Microsoft touts integrated capabilities in Business Apps Summit 2019 keynote

by Eamon McCarthy Earls

Microsoft focuses on intelligence, proactivity and integration at the BizApps Summit 2019

Azure Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Integration Mixed Reality Power Apps Power Automate Power BI Power Platform

Microsoft Dynamics Partner Roundup: Mobile toolkit; Partnership; Integrations; New GM

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Azure Commerce Customer Engagement Demand Planning Dynamics 365 Finance and Operations Insurance Integration Power Apps Power Automate Power Platform Sales
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Issues importing time entries in Dynamics 365 Project Service Automation V3? A quick, methodical resolution

by Kuldeep Gupta

Importing time entries from resource bookings got harder in Dynamics 365 Project Service Automation V3, but a simple workaround rectifies the problem

Customer Engagement Data Management Dynamics 365 Planning & Scheduling Project Service Automation Service Management Time & Attendance
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Microsoft Dynamics Profile: New MVP broadens community efforts from CRM to Power Platform

by Linda Rosencrance

PowerObjects's Power Platform director and Microsoft MVP Abraham Saldana shares his insights from working with customers to leverage PowerApps and Flow

Customer Engagement Dynamics 365 Power Apps Power Automate Power Platform
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Beyond the Data, Part 3: Turning Family Trees into Fortune

by Heidi Tucker

Four ways to leverage corporate linkages to generate more revenue.

Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales Sales & Marketing
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Microsoft announces 2019 Partner of the Year awards, with added business apps categories

by MSDW Reporter

Nearly 3,000 nominations yield new awardees – and some stalwarts.

Business Central Customer Engagement Customer Service Dynamics 365 Field Service Power BI Power Platform Sales
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WorkSpan integrates channel management with Microsoft Dynamics 365 for Sales, announces Series B funding

by MSDW Reporter

D365 for Sales integration allows sharing of opportunities, visibility into partner engagement data

Customer Engagement Dynamics 365 Partner Strategy Sales Sales & Marketing Software

LATEST VENDOR RESOURCES

Unify Every Conversation with Microsoft Dynamics 365 Contact Center & Copilot

JourneyTeam

Maximize Your Microsoft Incentives: CSP Rebates, Co-op Funds & the New Growth Accelerator

MSDW Features

From Pain Points to Boardroom Priorities: Elevate Data Quality with Executive Ready Messaging

Plauti

How to Inject Mobility Into Your Construction Operation with WorkSiteOps + Resco

Resco

Dynamics Futures - The Next Decade of Microsoft: Predictions, Priorities, and Progress

WebSan Solutions
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Your Guide, Your Partner, Your Microsoft Advantage

JourneyTeam
When technology projects feel overwhelming, the right partner changes everything.
Azure Copilot Customer Engagement Dynamics 365 Fabric Partner Strategy Power Platform Purview

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment

Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Sales & Marketing

Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework

Coffee + Dunn
A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Sales & Marketing

The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Oil Sales Sales & Marketing
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WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

PlanAutomate Project Analyst AI Overview

Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Government Government Contractors

PlanAutomate Overview

Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense Architecture Business Process Mgmt Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Financial Management Government

User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement

User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales

PlanAutomate Quick Guide

This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Energy Engineering Finance and Operations Government Contractors Industrial Equipment Life Sciences
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