Customer Engagement news & resources

MSDW Podcast: Learning more about Dynamics 365 Human Resources with Malin Donoso Martnes

by MSDW Reporter
Customer Engagement Customer Relationship Mgmt Dynamics 365 Event Management Finance and Operations HR Management Human Resources (Talent) MSDW Podcast Marketing Automation Power Automate Power Platform Sales & Marketing
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Power Apps Portals and the 2020 Wave 1 Release Plans: Something for Everyone

by Nicholas Hayduk

Microsoft's focus on Power Apps Portals is clear: enabling low-code/no-code makers to build experiences for external audiences. But they haven’t forgotten about the develo...

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Portals Power Apps Power Pages Power Platform
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Microsoft expands the Dynamics 365 Higher Education Accelerator

by MSDW Reporter

Microsoft announces new features in the Dynamics 365 Higher Education Accelerator

Adobe Azure Customer Engagement Data Management Dataverse (CDS) Dynamics 365 Education Open Data Initiative Portals Power Apps Power Pages Power Platform

Microsoft Dynamics Partner Roundup: Cannabis ERP; Partnership; Hospitality CRM; New HR officer

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 Finance and Operations Hospitality Manufacturing Quality Control Retail Supply Chain Execution

Flows from the field: Deploying flows; Rollup queries; Logic Apps; Input-output security; Sentiment analysis; Power Apps Portals

by MSDW Reporter

Recent flows from intrepid D365 professionals - and beyond.

Business Process Mgmt Customer Engagement Data Integration Dataverse (CDS) Dynamics 365 Power Automate Power Pages Power Platform Workflow Management
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Power Platform Profile: For newly-minted Microsoft MVP, working in IT is like coming home

by Linda Rosencrance

Microsoft MVP Rebekka Aalbers shares her journey with the Power Platform

Customer Engagement Dynamics 365 Dynamics CRM Power Apps Power Automate Power Platform xRM

Microsoft Dynamics Partner Roundup: New CMO; Partnership; Merger; Equity investment; Acquisition

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Azure Business Central Customer Engagement Dynamics 365 Dynamics GP Dynamics NAV Healthcare Power Platform
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Microsoft Dynamics 365 Virtual Agent for Customer Service reaches general availability

by Jason Gumpert

No-code chatbot solution for customer services promises to identify the right virtual agent use cases

Bots Business Process Mgmt Copilot Studio Customer Engagement Customer Service Customer Service Dynamics 365 Power Platform

From the Microsoft Dynamics 365 for Customer Engagement/CRM Blogs: Flow vs. workflow; Email options; Notifications; Import emails

by MSDW Reporter

A selection of the latest insights from the Dynamics 365-CRM blogs.

Customer Engagement Dynamics 365 Dynamics CRM

Top Microsoft Dynamics 365 Customer Engagement articles of 2019

by MSDW Reporter

A look back at the top Dynamics 365 Customer Engagement expert articles of 2019

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Automation Project Management Sales & Marketing Workflow Management

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Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

Plauti

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

TD SYNNEX

Power Automate Essentials for Customer Insights – Journeys

Coffee + Dunn

Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

MSDW Features

CRM @ Work: Modernizing Quote-to-Cash in Dynamics 365 with Native CPQ and Document Automation

TD SYNNEX
More Customer Engagement Videos

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio
Where CRM friction is slowing revenue growth and how modernization can help.
Copilot Customer Engagement Dynamics 365

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople
How to keep Microsoft Dynamics creating value long after go-live.
Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

RapidStart
How to turn OpenClaw into secure, governed business infrastructure on Microsoft.
AI Agents AI and Machine Learning Azure Business Central Copilot Customer Engagement Customer Service Dynamics 365 Enterprise Architecture Field Service Power Platform Sales

5 Operational Gaps Manufacturers Must Address Before AI

Inner Join Technologies
Assess your manufacturing organization's readiness for AI.
AI Agents AI and Machine Learning Azure Business Central Business Performance Mgmt Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Databases

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA
Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.
AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service
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How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti
How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.
AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

iTransition
Automotive Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Platform Sales Supply Chain Management

Scaling Consulting Services Delivery with Power Platform

iTransition
Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Optimizing Field Service Operations with Dynamics 365

iTransition
AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition
Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing
More Customer Engagement Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...
AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...
Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...
Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication
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