Customer Engagement news & resources

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Microsoft to update ISV Connect with lower fees, new benefits, and commerce in AppSource

by Jason Gumpert

ISV Connect program will offer greater flexibility and simplicity, bringing it into line with broader Microsoft commercial marketplace policies.

AppSource Customer Engagement Dynamics 365 ISV Connect Inspire 2021 Power Apps Power Platform licenses
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How to apply non-working hours from a Calendar Template in Dynamics 365 Project Operations & PSA

by Kuldeep Gupta

A step-by-step process to scale settings for non-working hours across your resources

Customer Engagement Dynamics 365 Legal Professional Services Project Management Project Operations Project Service Automation Time & Attendance Workforce Management

Microsoft Dynamics Partner Roundup: Visual scheduling; Sales data; Commerce partnership; VP promotion

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 E-Commerce Finance and Operations Manufacturing Manufacturing Planning & Scheduling Planning and Scheduling Process Manufacturing

From the Microsoft Dynamics 365 CE/CRM Blogs: Customer voice; TDS endpoint; Approval center; Audit management

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CE/CRM blogs

Customer Engagement Dynamics 365 Dynamics CRM

Microsoft to retire on-prem Dynamics 365 Field Service in 2022

by Jason Gumpert

Customers should use the D365 migration program for guidance on transitioning, says program manager

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Field Service Field Service

Microsoft Dynamics Partner Roundup: Distribution; CRM for financial services; AP automation; Business Central in India

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Business Central Customer Engagement Distribution Distribution Dynamics 365 Dynamics CRM Dynamics NAV Financial Services Invoice Processing

Microsoft Dynamics Partner Roundup: Subscriptions; D365 win; Gifting; HR & payroll

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Dynamics 365
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Microsoft Dynamics 365 Marketing: Previewing AI and SMS features

by Daniel Norris

We look at real-time marketing features including SMS and push notifications, the AI-assisted asset library

Content Management Customer Engagement Customer Insights - Journeys (Marketing) Customer Voice Dynamics 365 Marketing Automation Mobile Applications Sales & Marketing
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Podcast Transcript: Jeff Edwards & Scott May on Microsoft partner incentives and opportunities with Business Applications

by MSDW Reporter

What incentives can partners take advantage of today, and what should they expect in Microsoft's new fiscal year? 

Business Central Customer Engagement Dynamics 365 Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Power Platform

MSDW Podcast: Jeff Edwards & Scott May on Microsoft partner incentives and opportunities with Business Applications

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV MSDW Podcast

LATEST VENDOR RESOURCES

Maximize Your Microsoft Incentives: CSP Rebates, Co-op Funds & the New Growth Accelerator

MSDW Features

From Pain Points to Boardroom Priorities: Elevate Data Quality with Executive Ready Messaging

Plauti

How to Inject Mobility Into Your Construction Operation with WorkSiteOps + Resco

Resco

Dynamics Futures - The Next Decade of Microsoft: Predictions, Priorities, and Progress

WebSan Solutions

Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions
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Your Guide, Your Partner, Your Microsoft Advantage

JourneyTeam
When technology projects feel overwhelming, the right partner changes everything.
Azure Copilot Customer Engagement Dynamics 365 Fabric Partner Strategy Power Platform Purview

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment

Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Sales & Marketing

Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework

Coffee + Dunn
A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Sales & Marketing

The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Oil Sales Sales & Marketing
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WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

PlanAutomate Project Analyst AI Overview

Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Government Government Contractors

PlanAutomate Overview

Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense Architecture Business Process Mgmt Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Financial Management Government

User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement

User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales

PlanAutomate Quick Guide

This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Energy Engineering Finance and Operations Government Contractors Industrial Equipment Life Sciences
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