Customer Engagement news & resources

Trillium Software Announces Microsoft Alliance for Improved Data Quality in Microsoft Dynamics CRM 2011

by Linda Rosencrance

Integration available for Dynamics CRM 2011 on-premise and online deployments

Cloud Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Power Automate Sales Sales & Marketing

InfoGrow Offers Free Tool Linking Microsoft Dynamics CRM and Bing Maps

by Linda Rosencrance

More modules for Dynamics CRM 2011 planned, company says

Bing CRM 2011 Customer Engagement Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales & Ops Planning

How Microsoft Dynamics CRM Online Is Being Integrated with Office 365 to Aid in Recruiting

by Jason Gumpert

Azure "the glue" in the process

Convergence 2011 Customer Engagement Dynamics 365 Dynamics CRM HR Management Marketing Microsoft Corporate Sales Sales & Marketing xRM

The Case for Upgrade: Pitching Microsoft Dynamics CRM Customers on CRM 2011

by Jason Gumpert

Experts argue the benefits of 2011 are a clear win

BI and Reporting CRM 2011 Convergence 2011 Customer Engagement Dynamics 365 Dynamics CRM KPIs Marketing Mobile Applications Project Service Automation Sales Sales & Marketing

TRIMIT Web Portals Now Running on Tablets, Smartphones with Integration to Microsoft Dynamics NAV

by Linda Rosencrance

A response to growing customer demand, firm says

Android Business Central CPQ (Configure, Price, Quote) Customer Engagement Dynamics 365 Dynamics NAV Fashion Furniture Marketing Mobile Applications Sales Sales & Marketing

Seeking The Future of Dynamics CRM: Microsoft Asks the Community

by Linda Rosencrance

Content Box sessions at Convergence seek end user, partner, and manager input in a variety of topic areas

CRM 2011 Cloud Convergence 2011 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

Criminal Justice in the Cloud: Trimming UK Police Budgets with Hosted Microsoft Dynamics CRM

by Linda Rosencrance

Criminal justice CRM consultancy announces new hosting option

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Government Legal Legal Matters

Developing for the CRM Cloud: ISVs Weigh Investments in Salesforce.com and Microsoft Dynamics CRM

by Linda Rosencrance

Vendors consider CRM platform's customer size, dangers of lock-in, and sales support

CRM 2011 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Power Automate Sales Sales & Marketing

Configure One Releases Web-based Product Configurator for Microsoft Dynamics CRM

by Linda Rosencrance

Pre-built integration to Concept Enterprise Product Configurator

CPQ (Configure, Price, Quote) Customer Engagement Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales Quoting

To-Increase Introduces Integration between Microsoft Dynamics AX, NAV and Coresuite Mobile

by Linda Rosencrance

Mobile apps aimed at sales and service personnel

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics NAV Marketing Mobile Applications Project Service Automation Sales Sales & Marketing Service Management

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies

Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich

A project management solution to help you manage your workforce effectively.

BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features

Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market

Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence

Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.

Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.

Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA

Choose the right apps, users, and plans without getting lost in the technical jargon

AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing

More Customer Engagement White Papers

QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic

Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars

Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.

Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars

An upgraded CRM system led to improved sales processes with better forecasting for Axiom.

Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars

Haire Group’s Microsoft integration helped streamline processes and improve efficiency.

Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars

Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.

Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing

More Customer Engagement Case Studies

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...

Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...

Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...

AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI

MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...

AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)