Customer Engagement news & resources

Microsoft Seeks Passion to Drive Adoption of Dynamics CRM 2011's New BI, Mobile Features

by Jason Gumpert

Product management look to new BI concepts and mobile CRM interest to push the release forward

BI and Reporting CRM 2011 Convergence 2012 Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Food & Beverage KPIs Mobile Applications Sales Sales & Marketing

For Microsoft's Complete Dynamics Retail Story Look to CRM as well as AX

by Jason Gumpert

Microsoft-identified retail workloads such as customer service and clienteling demand Dynamics CRM

Commerce Convergence 2012 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Rebates Retail

Microsoft Dynamics CRM Marketing Automation Field Shrinks with Silverpop Purchase of CoreMotives

by Jason Gumpert

CoreMotives product to remain a separate offering to Dynamics CRM space, company says

Convergence 2012 Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Marketing Automation Power Automate

Why a Large-Project Drilling Company Stays Loyal to Dynamics SL

by Jason Gumpert

Continuing Enhancements Expected

CPQ (Configure, Price, Quote) Construction Convergence 2012 Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics SL Dynamics SL Engineering Government Project Management

Microsoft Adds Targeted New ISV Partnerships to Dynamics Product Line

by Jason Gumpert

Dynamics AX 2012 and CRM gain strategic capabilities through new ISV offerings and integrations

AX 2012 Convergence 2012 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Distribution Dynamics 365 Dynamics AX Dynamics CRM Government

Microsoft Dynamics Partner Roundup: Master VAR's First Affiliate; SalesFUSION Social Tools; Hitachi Realigns; Postcode Anywhere Win; ActiveConversion Integration

by Linda Rosencrance

A selection of the latest announcements from Dynamics partners

Business Central Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Health & Wellness Marketing Automation Master VAR Sales

Microsoft Dynamics News Roundup - Pre-Convergence 2012 Edition

by Linda Rosencrance

Microsoft Dynamics in F1, and solution announcements in PSA, 3PL, Lead Management, EDI, social enterprise, and mobile CRM

3PL Business Central Convergence 2012 Customer Engagement Customer Insights - Journeys (Marketing) Distribution Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL

c360 Expands Software Portfolio with Acquisition of Visual Relationship Management Tools

by Linda Rosencrance

Relationship Charts and OnlineHelp purchased from Wave Access

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Sales Sales & Marketing Sales & Ops Planning

Microsoft Dynamics Partner Roundup: ClickDimensions Spring Release; Alligacom EDI for NAV; NAV-X in Atlanta; K12 Acquires Sartox

by Linda Rosencrance

A selection of recent Dynamics partner announcements

Business Central Cloud Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Distribution Distribution Dynamics 365 Dynamics CRM Dynamics NAV EDI Education

Qurius Spins Off QIPtree As Dedicated Microsoft Dynamics ISV

by Linda Rosencrance

Positioning its product development for growth in Dynamics channel

Banking Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV ISV Invoice Processing Process Manufacturing Project Service Automation Quality Control

LATEST VENDOR RESOURCES

Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

Plauti

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

TD SYNNEX

Power Automate Essentials for Customer Insights – Journeys

Coffee + Dunn

Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

MSDW Features

CRM @ Work: Modernizing Quote-to-Cash in Dynamics 365 with Native CPQ and Document Automation

TD SYNNEX

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio

Where CRM friction is slowing revenue growth and how modernization can help.

Copilot Customer Engagement Dynamics 365

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople

How to keep Microsoft Dynamics creating value long after go-live.

Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

RapidStart

How to turn OpenClaw into secure, governed business infrastructure on Microsoft.

AI Agents AI and Machine Learning Azure Business Central Copilot Customer Engagement Customer Service Dynamics 365 Enterprise Architecture Field Service Power Platform Sales

5 Operational Gaps Manufacturers Must Address Before AI

Inner Join Technologies

Assess your manufacturing organization's readiness for AI.

AI Agents AI and Machine Learning Azure Business Central Business Performance Mgmt Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Databases

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA

Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.

AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service

More Customer Engagement White Papers

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti

How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.

AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

iTransition

Automotive Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Platform Sales Supply Chain Management

Scaling Consulting Services Delivery with Power Platform

iTransition

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Optimizing Field Service Operations with Dynamics 365

iTransition

AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

More Customer Engagement Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...

Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication