Customer Engagement news & resources

Sonoma Partners Integrates Microsoft Dynamics CRM with LinkedIn

by Linda Rosencrance
New tool links accounts, contacts, connections to Dynamics CRM
Customer Engagement Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

14 Health Plans Adopt Microsoft’s Health Plan Sales Solution for Microsoft Dynamics CRM

by Linda Rosencrance
Partner adoption of the solution increased by 225%
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Healthcare Marketing Sales Sales & Marketing

PowerObjects Launches New Add-On Solutions for Microsoft Dynamics CRM

by Linda Rosencrance
Drag and drop images and cross-entity search tools
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Portals Sales Sales & Marketing

Latest Virtual Private Cloud Offering Comes from HP, Emphasizes Security and Privacy for Microsoft Dynamics CRM Users

by Linda Rosencrance
Service Comes in Two Varieties
CPQ (Configure, Price, Quote) Customer Engagement Dynamics 365 Dynamics CRM Marketing Marketing Automation SaaS Sales Sales & Marketing Sales & Ops Planning Sales Order Processing Sales Quoting

Microsoft Dynamics CRM 2011 a Leader in Gartner’s Magic Quadrant for Customer Service Contact Centers

by Jason Gumpert
Excels in flexibility and Outlook integration but lags in real-time reporting, industry experience, social CRM
CRM 2011 Call Tracking Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM

Relate Technologies Expands from SharePoint to Microsoft Dynamics CRM with Acquisition

by Linda Rosencrance
Plans to offer clients more integrated solutions
Customer Engagement Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

New Microsoft Dynamics CRM Statement of Direction Sets Focus on Microsoft Technology, Agility, Flexibility

by Jason Gumpert
New agile approach will bring twice-annual updates
BI and Reporting CRM 2011 Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics CRM Online Marketing Mobile Applications Sales Sales & Marketing

SalesFUSION Sets Release Date, Pricing of InDynamics for Microsoft Dynamics CRM 2011

by Jason Gumpert
Options for existing SalesFUSION customers and other SMBs using CRM 2011
CRM 2011 Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Marketing Automation SaaS Sales Sales & Marketing

New Microsoft Study Quantifies Costs, Risks, and Benefits of Dynamics CRM 2011 Implementation

by Jason Gumpert
Demonstrates measurable productivity benefits for new customers, company says
CRM 2011 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales & Ops Planning

Microsoft Dynamics Partner Roundup: GP and CRM Cloud Offerings; GP and AX Wins; Project Monitoring and Evaluation; New Marketing Automation Partnership

by Linda Rosencrance
A selection of recent news and announcements from the Dynamics partner channel
Commerce Customer Engagement Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics RMS Marketing Marketing Automation Not For Profit Retail

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
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Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing
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Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI

MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)
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