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Customer Engagement news & resources
Microsoft Azure IoT Hub previews automated device provisioning
by
MSDW
Reporter
Microsoft takes the shackles off of provisioning IoT devices, theoretically enabling IoT configurations of millions of devices
Azure IoT Suite
Business Central
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics GP
Dynamics NAV
Field Service
Field Service
Finance and Operations
Internet of Things (IoT)
Manufacturing
Microsoft and Adobe make new commitment to broadly integrate e-signatures, collaboration, productivity tools
by
Jason
Gumpert
Adobe Sign to become Microsoft’s preferred e-signature solution across business apps, while Teams to gain favor in Adobe suite.
Adobe Marketing Cloud
Collaborative Workspaces
Customer Engagement
Data Integration
Document Automation
Document Management
Dynamics 365
Dynamics CRM
Electronic Signatures
Power Automate
Workflow Management
Three factors that keep your BI out of a rut
by
Joni
Girardi
When BI is implemented well, end users have easy access to data and find new ways to use it. Anything else is a failure.
BI and Reporting
Business Central
Customer Engagement
Data Management
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Finance and Operations
Power BI
Power BI
Executive Q&A: Hitachi Solutions America on the art of acquisition and the drive for global scale
by
Dann Anthony
Maurno
Hitachi Solutions America doesn’t just snap up solutions; its President Tom Galambos describes the synergy and forethought of a buy/sell decision
Customer Engagement
Customer Relationship Mgmt
Dynamics 365
Dynamics AX
Dynamics CRM
Finance and Operations
Manufacturing
Microsoft Corporate
Power Automate
Microsoft Dynamics Partner Roundup: P2P alliance; African CSP; D365 field service; Sharepoint, Dynamics for government
by
Linda
Rosencrance
A selection of announcements from the Microsoft Dynamics partner channel
AppSource
Business Central
Cloud
Cloud Solution Provider (CSP)
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Field Service
Field Service
CRM implementations: How to avoid a failure to launch
by
Ryan
Plourde
CRM project success depends upon the right consultant, but also, a commitment of internal resources
Customer Engagement
Customer Relationship Mgmt
Data Integration
Data Migration
Dynamics 365
Dynamics CRM
Implementation
Microsoft introduces per-user usage metrics for Power BI; deeper control of metrics access
by
MSDW
Reporter
Update offers new capability to surface the names of end users; also enables more granular admin control and ability to “reboot” and grant permissions afresh
BI and Reporting
Business Central
Business Rules Mgmt
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Finance and Operations
Microsoft Power BI
Power BI
Predictive analytics and Microsoft Dynamics AX: How JJ Food Service delivers real customer engagement results
by
Linda
Rosencrance
UK-based food distributor streamlines customer calls and enables customized deals, cross sell opportunities with Dynamics AX services.
BI and Reporting
Business Performance Mgmt
Business Rules Mgmt
Customer Engagement
Customer Service
Customer Service
Distribution
Dynamics 365
Dynamics AX
Finance and Operations
Food & Beverage
Marketing
The hidden gaps in public and private clouds
by
Greg
Pierce
Consider cloud tradeoffs and determine the right mix for your organization.
Business Central
Cloud
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Dynamics SL
Finance and Operations
Power Automate
SaaS
Vic Air Supplies moves to the cloud with Microsoft Dynamics NAV
by
Linda
Rosencrance
Microsoft Gold Partner EBS helps company move to the cloud, and to bring along some reluctant employees
Accounting
BI and Reporting
Business Central
Business Performance Mgmt
Business Process Mgmt
Cloud
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Document Management
Dynamics 365
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LATEST VENDOR RESOURCES
Videos
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Case Studies
Solutions
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Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
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Microsoft Dynamics 365 Pricing & Licensing Guide 2025
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Choose the right apps, users, and plans without getting lost in the technical jargon
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Copilot
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The Smart Leader’s Guide to Microsoft Copilot
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Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
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Salesforce 101: A Detailed Analysis for Positioning Dynamics 365
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What to know about the architecture, ISV market, migrations, licensing, and more
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How Digital Tools Bring New Levels of Productivity and Accuracy to Field Inspections
Resco
Are outdated inspection processes slowing your team down?
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Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM
Dynamics Square USA
How a solar energy company in Canada fixed their workflow problems by switching to modern business software
Business Central
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Customer Service
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Dynamics 365
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How a Non-Profit Slashed ERP Costs by 60%
Dynamics Square USA
See how a leading non-profit cut ERP costs by 60% and redefined global operations with Dynamics 365.
Copilot
Customer Engagement
Customer Service
Dynamics 365
Finance and Operations
Government
Health & Wellness
Healthcare
Human Resources (Talent)
Not For Profit
Microsoft Dynamics 365 Sales Implementation: How a USA Manufacturer Transformed Its Sales Operations
Dynamics Square USA
Real-time visibility into every stage of the sales pipeline
AI
Customer Engagement
Distribution
Distribution
Dynamics 365
Manufacturing
Sales Insights
How Pinnacle Textiles Boosted Sales and Unburdened Service Teams with Dynamics GP-Integrated Ecommerce
k-ecommerce
How k-ecommerce Helped Pinnacle Textiles Reach Their Ecommerce and Customer Service Goals
Business Central
Commerce
Customer Engagement
Dynamics 365
Dynamics GP
Sales
Textile & Apparel
Digital Transformation at UBCJA
Encore Business Solutions
How UBCJA is Enhancing Organizational Efficiency and Member Connectivity Through Strategic Technology Partnership
Business Central
Construction
Customer Engagement
Dynamics 365
Sales
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MetaDocs - Document Management System
Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI
Business Central
Commerce
Construction
Customer Engagement
Customer Voice
Distribution
Document Automation
Document Management
Dynamics 365
Finance and Operations
Governance, Risk, and Compliance (GRC)
MetaShip - Dynamics 365 Packing & Shipping Solution
Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive packing...
AI
Business Central
Commerce
Customer Engagement
Distribution
Dynamics 365
E-Commerce
Field Service
Finance and Operations
Forecasting
Manufacturing
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MetaPro - ERP for Professional Services
Managing People, Processes, and Systems with MetaPro, which is seamlessly integrated with the Microsoft Dynamics 365 Business...
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ServiceTeam ITAM
ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
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IT Service Management for Dynamics 365 Customer Service
Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
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Dataverse (CDS)
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