Customer Engagement news & resources

Microsoft will launch Dynamics NAV 2018 this year, with new Dynamics 365 SMB variants coming in 2018

by Jason Gumpert
Updated plans bring back 2017 on-prem releases, promise updated approach to SaaS apps
Business Central Cloud Solution Provider (CSP) Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics GP Dynamics NAV GP 2018 NAV 2018 SaaS Sales Sales & Marketing

The real cost of Microsoft Dynamics 365/CRM: Make smart estimates

by Koen Van
Before you buy, know the factors that contribute to the total cost of ownership in SaaS CRM.
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM

Microsoft Dynamics channel VP Tony de Freitas to depart

by Jason Gumpert
The Microsoft veteran is departing for a channel executive role at survey and research firm Qualtrics.
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Microsoft Corporate

Microsoft Dynamics Partner Roundup: Payment platform for NAV; Partners for accounting in Portugal; Partner rebrands; Rapid deployment for food & bev

by Linda Rosencrance
A selection of announcements from the Microsoft Dynamics partner channel
Business Central Commerce Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations Food & Beverage Government Payment Processing

Sales pipelines: Sales leaders need more than snapshots, they need trends

by Dann Anthony Maurno
Only with historic data can a sales pipeline become an analytical tool, describes Edgewater Fullscope Managing Director David Kohar
CRMUG Summit 2017 Customer Engagement Dynamics 365 Dynamics CRM Power BI Power BI Power Platform Sales & Ops Planning Summit 2017

What are buyers demanding from B2B ecommerce in 2017?

by Dann Anthony Maurno
A choice of ordering methods, using their own shipping accounts among B2B buyers’ demands, says Jason Dias with Hitachi Solutions America.
Business Central CPQ (Configure, Price, Quote) Commerce Customer Engagement Customer Service Customer Service Distribution Distribution Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP

MSDW Podcast: Recapping the first two days of Directions NA 2017 with Todd McDaniel

by Jason Gumpert
Todd McDaniel joins us onsite to reflect on Tenerife, SMB sales and marketing apps, AppSource, and on how Microsoft landed its latest news.
Business Central Customer Engagement Directions NA 2017 Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL MSDW Podcast Tenerife

Microsoft Dynamics Partner Roundup: PSA on AppSource; Quote-to-cash funding round; Energy consultancy goes cloud; Automotive solutions CEO

by Linda Rosencrance
A selection of announcements from the Microsoft Dynamics partner channel
Automotive Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Energy Finance and Operations Order Management

What Microsoft Dynamics SMB partners can expect from Directions 2017 events

by Guus Krabbenborg
Partners are eager for updates from Microsoft will strengthen the Dynamics product line and the channel.
Business Central Customer Engagement Directions EMEA 2017 Directions NA 2017 Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL

Microsoft Dynamics 365/CRM cloud deployments: Taking on CIO concerns in regulated industries

by Dann Anthony Maurno
The cloud is not always the answer, and it presents challenges. TechLabs London’s Mohamed Mostafa will describe those challenges, and their solutions, at Directions North Ame...
Customer Engagement Data Integration Data Management Data Migration Data Warehousing Directions NA 2017 Dynamics 365 Dynamics CRM Financial Services Power Automate Regulatory Compliance

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Dynamics Futures - The Next Decade of Microsoft: Predictions, Priorities, and Progress

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Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions
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Your Guide, Your Partner, Your Microsoft Advantage

JourneyTeam
When technology projects feel overwhelming, the right partner changes everything.
Azure Copilot Customer Engagement Dynamics 365 Fabric Partner Strategy Power Platform Purview

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment

Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Sales & Marketing

Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework

Coffee + Dunn
A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Sales & Marketing

The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Oil Sales Sales & Marketing
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WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

PlanAutomate Project Analyst AI Overview

Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Government Government Contractors

PlanAutomate Overview

Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense Architecture Business Process Mgmt Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Financial Management Government

User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement

User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales

PlanAutomate Quick Guide

This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Energy Engineering Finance and Operations Government Contractors Industrial Equipment Life Sciences
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