Sales pipelines: Sales leaders need more than snapshots, they need trends
A sales pipeline may look rosy on a Power BI dashboard. But can it reveal that a $2 million sale in the close stage belongs to a sales rep who is a slow closer?
Snapshot views provide no historic context, which is what sales leaders need for a truly accurate forecast. "I can do a lot in Power BI, but what it's missing is the third leg of the stool, which is that you have to collect progress and time-based data," says David Kohar, a managing director with Edgewater Fullscope. He will describe that requirement in his D365/CRMUG Summit 2017 presentation, "10 Ways to Take Your Sales Analytics to the Next Level."
As Kohar describes, the out-of-the-box dashboards and reports are perfectly good for a real-time snapshot of a sales pipeline. But, "What a VP of sales wants to understand is, how good is that salesperson at forecasting her opportunities? It's not easy [with out-of-the-box tools] to understand how long it actually takes her to go from the qualify stage to the proposal stage. Or, does the deal go from being $200,000 to $300,000 when it gets to proposal, but she's notoriously a big discounter, and as we close the deal it's down to $185,000?" He observes that it is almost impossible to get that level of data out of Dynamics 365 or Salesforce, or any top salesforce automation tool.
The business needs a series of snapshots that become historic data if they want to build a true analytical tool. The sales ...
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