Customer Engagement news & resources

Optimizing your Microsoft Dynamics CRM/365 ecosystem: Migrate, integrate, or consolidate?

by Zak Pines
What's the right approach to managing disparate data for Dynamics 365/CRM and its system siblings?
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Data Migration Data Warehousing Dynamics 365 Dynamics CRM Marketing Automation

Mobile inventory for field service: MarginPoint becomes a Microsoft Dynamics 365 ISV Partner

by MSDW Reporter
Mobile inventory solution for service contractors delivers visibility, supply replenishment alongside D365 for Field Service
Azure Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Field Service Field Service Inventory Management Mobile Applications One Commercial Partner Project Service Automation Service Management

Microsoft Dynamics Partner Roundup: Advanced CRM activity planning; Acquisition due diligence; AX for shoe retailer; Omnichannel funding round

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics partner channel
Commerce Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics AX Dynamics CRM Fashion Finance and Operations Manufacturing Omnichannel

InsideSales, Microsoft pledge to continue, expand partnership

by MSDW Reporter
Partnership “accelerates AI robustness” for sales teams with Microsoft social, email and business solutions, plus Azure and CDS
Artificial Intelligence (AI) Azure Common Data Service Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Microsoft Corporate Power Platform Sales

New resources available to schedule, plan Dynamics 365 CRM v 9.0 updates

by MSDW Reporter

Here's what you need to know about the customer-driven update process

Customer Engagement Data Integration Data Migration Dynamics 365 Dynamics CRM

Are retailers ready to link IT investment to customer experience? New report tracks multichannel experiences

by Jason Gumpert
Priorities and investments will vary, but impact on customer experience should be a constant criteria, say experts.
Commerce Customer Engagement Customer Service Customer Service Dynamics 365 Mobile Applications NRF BIG Show 2018 Omnichannel Retail Retail POS customer experience

Microsoft Dynamics freelancers explain the benefits of going solo

by Linda Rosencrance

Dynamics consultants who go it alone find flexibility, job satisfaction, and leading-edge projects among the rewards

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations

Microsoft Dynamics Partner Roundup: PSA win in Netherlands; EU partner signs six key accounts; UK VAR wins funding

by MSDW Reporter

A selection of announcements from the Microsoft Dynamics partner channel

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM

Microsoft Dynamics Partner Roundup, M&A Edition: TMC + Dynamic Methods; Stoneridge + DFC; Bechtle + Acommit; Wicresoft + DeltaBahn

by MSDW Reporter

A selection of merger and acquisition announcements from the Microsoft Dynamics partner channel

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Microsoft Corporate Power Automate

NRF Big Show 2018 preview: Microsoft to feature startups, established brands, and Azure offerings

by MSDW Reporter
Microsoft promises to showcase the future of intelligent retail, from digital customer experiences to productivity and collaboration solutions. 
Artificial Intelligence (AI) Commerce Consumer Goods Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM E-Commerce Finance and Operations Jewelry NRF BIG Show 2018 Power Automate

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From Pain Points to Boardroom Priorities: Elevate Data Quality with Executive Ready Messaging

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Dynamics Futures - The Next Decade of Microsoft: Predictions, Priorities, and Progress

WebSan Solutions

Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions
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Your Guide, Your Partner, Your Microsoft Advantage

JourneyTeam
When technology projects feel overwhelming, the right partner changes everything.
Azure Copilot Customer Engagement Dynamics 365 Fabric Partner Strategy Power Platform Purview

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment

Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Sales & Marketing

Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework

Coffee + Dunn
A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Sales & Marketing

The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Oil Sales Sales & Marketing
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WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

PlanAutomate Project Analyst AI Overview

Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Government Government Contractors

PlanAutomate Overview

Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense Architecture Business Process Mgmt Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Financial Management Government

User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement

User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales

PlanAutomate Quick Guide

This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Energy Engineering Finance and Operations Government Contractors Industrial Equipment Life Sciences
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