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Microsoft Dynamics 365 and GDPR: What do customers and partners really think?

by Mohamed Mostafa
Microsoft Dynamics 365 MVP , TechLabs London

In previous articles on MSDynamicsWorld, we talked about the impact of GDPR on Microsoft customers and partners. I even argued that there is a significant opportunity to Microsoft customers and partners with GDPR. I have also recently delivered a number of sessions, webinars, and workshops on Microsoft Dynamics 365/CRM and GDPR to a variety of audiences. The interest and interaction on this hot subject speaks to its impact to so many of us.

(Note: If you are not sure what GDPR is, it is the new General Data Protection Regulation issued by the EU and due to take effect with heavy fines from 25th May 2018. If you want, you can read more about GDPR on my blog here.)

In a recent session at the UK Chapter of the Dynamics 365/CRM User Group, I chaired a panel of experts discussing how to make Dynamics 365 solutions compliant with GDPR. I used this opportunity to collect customer and partner feedback on GDPR, including how they see it impacting them and, most importantly, what capabilities they expect Dynamics 365 to deliver to help them get closer to compliance.

With the help of the fantastic team at CRMUG, Tony Stein to name one, we managed to collect this anonymous feedback from our participants using instant poll questions with survey answers collected in percentages.

I also have the privilege to be in direct and regular contact with Microsoft's Dynamics 365 product team and individuals focusing on GDPR features and capabilities within the Dynamics platform. I believe the community feedback I'm collecting will have immense value to the Dynamics product team once I relay it back. Hopefully, it is ...

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About Mohamed Mostafa

Mohamed Mostafa is a Microsoft Dynamics 365 MVP who focuses on Architecting, Leading and Delivering Dynamics 365 Technology enabled Business Solutions and Digital Transformation programs. Mohamed is also the founder of TechLabs London a fast growing Microsoft Cloud Solutions Provider (featured Partner at Microsoft Inspire conference this year) and the firm behind iProperty Cloud Solutions for the Real Estate, Property and Housing Market. He has been delivering Microsoft Dynamics CRM Solutions for more than 12 years and has led some of the most complex Dynamics 365 Customer Engagement implementations in the US, UK and Europe across multiple Industries working with geographically dispersed teams.


Mohamed also writes about Regulatory and GDPR issues on his Dynamics and Power Platform Focused blog