Customer Engagement news & resources

Inspire 2018: Microsoft plans preview of new Dynamics 365-focused AI and data services updates, ISV co-sell improvements

by MSDW Reporter

Dynamics 365 AI for Sales to be previewed at the conference; Microsoft to offer Common Data Service healthcare extensions for use in partner solutions.

Artificial Intelligence (AI) Azure Common Data Model Common Data Service Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Healthcare Inspire 2018 Power BI Power BI

Microsoft updates MVP categories and contribution areas for Dynamics 365, Project

by Jason Gumpert

Dynamics MVPs will transition from Business Solutions to Business Applications.

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations MVP

How to work offline with Microsoft Dynamics 365 Customer Experience apps

by Payal Vyas

Teams can work offline with Dynamics, using either a mobile device or the Dynamics 365 app for Outlook client

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Mobile Applications Sales Sales & Marketing

The way of the Microsoft MVP: While some bask, other current and former awardees ponder the program's direction

by Jason Gumpert

The number of MVPs appears to have dropped significantly, and it leaves many current and past awardees wondering what it says about Microsoft's priorities.

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations MVP

Episerver Hires Microsoft Dynamics Channel Veteran Mike Rogers

by Jason Gumpert

In new role leading Dynamics partner sales, Rogers looks to expand the company's channel engagement

Content Management Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM E-Commerce Finance and Operations Power Automate SaaS

From the Microsoft Dynamics 365/CRM Blogs: Easy Repro; Connections; DocumentsCorePack; Product hierarchies

by MSDW Reporter

A selection of insights from the Dynamics 365-CRM blogs

Customer Engagement Dynamics 365 Dynamics CRM

Microsoft Dynamics Partner Roundup: Account-based marketing; New CSP; Security industry financials; Azure ExpressRoute

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Cloud Solution Provider (CSP) Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Financial Management Marketing Automation Power Automate Sales Sales & Marketing

Microsoft partners with enterprise mobile marketing and advertising firm inMobi

by MSDW Reporter

inMobi to transition to Azure consumption, plans launch of its Marketing Cloud solution with Microsoft collaboration

Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Mobile Applications Power Automate SaaS Sales Sales & Marketing

MSDW Podcast: Rethinking enterprise software services in the SaaS era

by Jason Gumpert

A conversation with Elliot Fishman and Jeff Bacon of Catapult ERP about the needs of software buyers today.

Business Central Customer Engagement Dynamics 365 Dynamics CRM Dynamics NAV MSDW Podcast

Microsoft Dynamics Partner Roundup: Gold competencies; Licensing deal; Shipping solution: Workplace award

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Customer Engagement Distribution Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Power Automate

LATEST VENDOR RESOURCES

Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

Power Automate Essentials for Customer Insights – Journeys

Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

CRM @ Work: Modernizing Quote-to-Cash in Dynamics 365 with Native CPQ and Document Automation

More Customer Engagement Videos

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio

Where CRM friction is slowing revenue growth and how modernization can help.

Copilot Customer Engagement Dynamics 365

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople

How to keep Microsoft Dynamics creating value long after go-live.

Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

RapidStart

How to turn OpenClaw into secure, governed business infrastructure on Microsoft.

AI Agents AI and Machine Learning Azure Business Central Copilot Customer Engagement Customer Service Dynamics 365 Enterprise Architecture Field Service Power Platform Sales

5 Operational Gaps Manufacturers Must Address Before AI

Inner Join Technologies

Assess your manufacturing organization's readiness for AI.

AI Agents AI and Machine Learning Azure Business Central Business Performance Mgmt Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Databases

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA

Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.

AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service

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How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti

How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.

AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

iTransition

Automotive Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Platform Sales Supply Chain Management

Scaling Consulting Services Delivery with Power Platform

iTransition

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Optimizing Field Service Operations with Dynamics 365

iTransition

AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

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Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...

Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...

Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

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