The Easy Button: Why cloud services should encompass both service and convenience

Clouds and skyI have had the pleasure of recruiting and hiring hundreds of new team members in my career and it remains one of my favorite parts of growing a company. To me, the challenge and excitement of finding quality players who meet the cultural and quality demands that the business deserves is the lifeblood of leadership.

The one question I always ask in interviews in order to gauge a candidate's passion for taking care of customers and teammates is "tell me about an organization or company that you believe epitomizes a great customer experience."

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About Steve Terp

Steve Terp is a veteran business management and technology sales executive with 25 years of experience in building innovative technology services, business development teams and partnership programs. Steve manages the overall direction and growth of Concerto.

An expert in technology systems, sales and cloud enablement services, Steve was instrumental in the formation of Concerto Cloud Services and developed the Concerto Partner Network aimed at helping organizations quickly transition to a profitable cloud model.

Prior to Concerto, Steve served as chief sales officer for Tribridge, where he built a business development team that helped achieve a compounded annual growth rate of over 40 percent each year, industry-leading customer satisfaction scores and numerous sales and marketing awards.

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