Customer Insights - Journeys (Marketing) news & resources

Global system integrator HCL adds North American CRM shop to its broad CRM portfolio

What do you do when you've outgrown your CRM 2013 or 2015 implementation? 

Microsoft used to be about demarcation, but now it is about seamless experiences, says GM Bill Patterson in a new interview

In a new panel discussion, MVPs describe CRM 2016 as a step-change over previous versions, and it will only get better

Using OCM principles in a CRM deployment means first preparing to introduce them in an organization that is need of that new solution

Why Microsoft and its users are poised to be on the bleeding edge of a new productivity wave. 

With Microsoft committed to more and better integration of new Office tools to Salesforce, the Dynamics CRM team seems to sense a new urgency in its roadmap

A selection of the latest insight from the Dynamics CRM blogs

How will Microsoft translate enthusiasm for gamification into its vision for modern customer and employee engagement?

With CRM 2016, Dynamics CRM will continue its ambitious development cadence and its commitment to working well with other product teams