Sales & Marketing news & resources

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Owning and operating B2B eCommerce marketplaces

by Salman Hashmi

For a wide variety of B2B businesses, including distributors and manufacturers, owning and operating a marketplace can be a game-changer

Business Central Customer Engagement Customer Experience (CX) Dynamics 365 E-Commerce Finance and Operations Sales & Marketing

Microsoft Dynamics Partner Roundup: Sales productivity app; AEC solution update; Brand unification; New CPQ offering

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Architecture CPQ (Configure, Price, Quote) Construction Customer Engagement Document Automation Dynamics 365 Engineering Finance and Operations Sales & Marketing Sales Quoting Sales/Product Configurator

MSDW Podcast: The current impact and future promise of conversation intelligence in sales

by MSDW Reporter
Customer Engagement Dynamics 365 MSDW Podcast Sales Sales & Marketing Viva
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Most elements of the Digital Contact Center Platform are ready, Microsoft says

by Jason Gumpert

Microsoft representatives share details of what's ready to go and what will be changing

AI AI and Machine Learning Azure Call Tracking Copilot Studio Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Networking
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B2B eCommerce for manufacturers: How to stay relevant in 2022

by Salman Hashmi

Digitization is the key to success in the future of the manufacturing industry

Business Central Commerce Customer Engagement Customer Experience (CX) Dynamics 365 Dynamics AX E-Commerce Finance and Operations Manufacturing Manufacturing Portals Sales & Marketing
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Microsoft announces Viva Sales, a new CRM companion

by Jason Gumpert

Due in Q4 2022, the new app will look across CRM, Office 365, and Teams to provide sales data in context, Microsoft says

Customer Engagement Data Integration Data Management Document Management Dynamics 365 Dynamics CRM Sales Sales & Marketing Viva

Azure Partner Roundup: Integration with DevOps; Audio content analysis; Omnichannel marketing

by MSCN Reporter

The latest Azure partner updates

Azure Compute Content Management Databases Development Integration Marketing Automation Media & Entertainment Regulatory Compliance Sales & Marketing Security
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Previewing the new Advanced Duplicate Detection for Leads in Microsoft Dynamics 365 CE

by Arvind Khadye

A new AI model provides rules based on a combination of fuzzy logic and match codes

Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Sales Sales & Marketing

MSDW Podcast: Business transformation at Ecolab with Dynamics 365 and Power Platform

by MSDW Reporter
Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Industrial Equipment MSDW Podcast Power Platform Sales & Marketing Utilities

Microsoft Dynamics Partner Roundup: Compliance recording; FinTech acquisition; Financial services partner; Supply chain integration; New CEO

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Azure Business Central Customer Engagement Distribution Dynamics 365 Finance and Operations Financial Management Financial Services Governance, Risk, and Compliance (GRC) Manufacturing Mobile Applications Regulatory Compliance

LATEST VENDOR RESOURCES

Permission Impossible? Demystifying Security for Dynamics 365 Customer Insights

Coffee + Dunn

Simon Roofing: Achieving Project Goals with Microsoft Dynamics 365 CE (CRM)

Sikich

From CRM to Campaign: A Microsoft Partner’s Guide to Smarter Marketing Automation

emfluence

Sales Order Agent for Microsoft Dynamics 365 Business Central

WebSan Solutions

Specialized Views in Dynamics 365 CRM

Encore Business Solutions
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2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

Salesforce 101: A Detailed Analysis for Positioning Dynamics 365

Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales & Marketing Salesforce

Integrating Dynamics 365 CE with Marketing Automation for Greater ROI

emfluence
Unlock the full potential of your CRM—discover how integrating D365 with marketing automation drives better results and greater ROI!
Customer Engagement Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing

Getting Started with Sales Nurturing and Marketing Automation

emfluence

Using automated workflows to send your messages

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Email Management Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing
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Boosting ROI with Dynamics 365 CRM and Marketing Automation: A Case Study

emfluence
Discover how Tension Corporation transformed its sales and marketing process by integrating CRM and marketing automation for better lead management and efficiency.
Customer Engagement Dynamics 365 Marketing Automation Sales & Marketing

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing

EMCO Streamlines Services With Microsoft Dynamics 365 Sales

enVista

Real-time visibility and centralized data with the implementation of Microsoft Dynamics CRM

Call Tracking Chemicals Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM Loyalty Management Sales & Marketing
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Innovia Power BI Reports Packs

At Innovia Consulting, we developed a portfolio of reports in Power BI to help you see the meaning behind your data. With...
Accounting Auditing BI and Reporting Business Central Dynamics 365 Inventory Management Manufacturing Power BI Power Platform Process Manufacturing Purchasing Sales & Marketing

emfluence Marketing Platform

The emfluence Marketing Platform is so intuitive, you’ll swear it was built just for you! The emfluence Marketing Platform is...
Customer Engagement Customer Insights Dynamics 365 Dynamics CRM Email Management Event Management Marketing Marketing Marketing Automation Marketing Insights Power Apps Sales

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
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