Sales & Marketing news & resources

Microsoft Cloud for Nonprofit adding Copilot AI features to Fundraising and Engagement

by Jason Gumpert

New AI-based tools from nonprofit partners aimed at humanitarian aid organizations, fundraisers, marekters

BI and Reporting Collaborative Workspaces Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Fundraising Not For Profit Power Platform Sales Sales & Marketing

MSDW Podcast: Enabling subscription-based sales opportunities for Dynamics 365 customers

by MSDW Reporter
Customer Engagement Finance and Operations MSDW Podcast Order Management Sales & Marketing Sales & Ops Planning Sales Order Processing Sales and Operations Planning Subscription Management

MSDW Podcast: Improving Your Data-Driven Email Marketing with Dynamics 365

by MSDW Reporter
Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 MSDW Podcast Marketing Automation Sales & Marketing

Microsoft Dynamics Partner Roundup: Partner competency; Integration; Construction solution; Payment connector

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Construction Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Finance and Operations Payment Processing Payroll Processing Sales & Marketing
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Microsoft reveals new AI tools for ERP and CRM with Dynamics 365 Copilot

by Jason Gumpert

Copilot tools for various apps will add content creation, natural language queries, and predictive alerts

AI and Machine Learning Business Central Content Management Copilot Studio Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dynamics 365 Dynamics CRM Dynamics NAV

From the Microsoft Dynamics 365 Customer Engagement Blogs: Syncing products; Sales and Power BI; Using D365 CRM offline

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CE/CRM blogs

BI and Reporting Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Order Management Sales & Marketing

MSDW Podcast: Reviving the Canadian National Dynamics 365 CE/CRM User Group

by MSDW Reporter
Customer Engagement Customer Relationship Mgmt Customer Service Dynamics CRM MSDW Podcast Sales & Marketing

Microsoft Dynamics Partner Roundup: D365 go-live; Doc automation partnership; Beverage tech acquisition; NAV to BC Upgrade

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Aerospace & Defense Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Document Automation Document Management Dynamics 365 Dynamics NAV

MSDW Podcast: Why manufacturers are investing in Dynamics 365 Commerce

by MSDW Reporter
Commerce Customer Engagement Customer Experience (CX) Data Integration Dynamics 365 Dynamics AX Dynamics CRM E-Commerce Finance and Operations MSDW Podcast Manufacturing Manufacturing
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Microsoft previews AI-based email authoring for Viva Sales using Azure OpenAI Service and GPT

by MSDW Reporter

The preview uses Microsoft 365 Graph and CRM data to craft a variety of common seller email responses

AI and Machine Learning Azure OpenAI Sales Sales & Marketing Salesforce

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How VCIO Mentors Young Leaders to Become Great Technology Professionals

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AI powered Selling: Copilot for Dynamics 365 Sales in Action

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The Marketer's Guide to Meaningful Measurement

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Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment

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Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
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Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework

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A practical model that connects performance metrics across stages, departments, and systems
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The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing

2025 Microsoft Business Applications Partner Marketing Insights Report

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Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Sales Sales & Marketing
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Palmer-Donavin Elevates Sales Planning and Customer Engagement with Power Apps and Dynamics 365

JourneyTeam
How Palmer-Donavin moved from spreadsheets to real-time insights
Customer Engagement Customer Service Distribution Dynamics 365 Sales Sales & Marketing Sales & Ops Planning

How Smarter Furnishings Unified Sales, Operations, and Finance with Dynamics 365 Business Central

JourneyTeam
Unifying operations and scaling faster with Dynamics 365 Business Central
Accounting Business Central Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Furniture Manufacturing Power BI Power Platform Retail Sales

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
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Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing
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Brello 360 — all-in-one insurance brokerage platform powered by Microsoft Dynamics 365

Brello 360 revolutionizes how insurance brokerages operate — simplifying workflows, automating financials, and empowering...
Accounting Automated Data Collection BI and Reporting Billing Business Process Mgmt Collaborative Workspaces Commission Calculation Communications Contract Management Contract Management Customer Experience (CX) Data Management

The emfluence Marketing Platform for Microsoft Dynamics

The emfluence Marketing Platform is a marketing automation solution built to work hand-in-hand with Microsoft Dynamics 365...
Dynamics 365 Dynamics CRM Dynamics Marketing Education Financial Services Healthcare Insurance Manufacturing Marketing Automation Sales & Marketing

Innovia Power BI Reports Packs

At Innovia Consulting, we developed a portfolio of reports in Power BI to help you see the meaning behind your data. With...
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Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
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