Dynamics CRM news & resources

NBA Team Reboots Customer Engagement with Microsoft Dynamics CRM Upgrade, Data Management Refresh

by Jason Gumpert
The Oklahoma City Thunder wanted to take their sales and fan experience from good to great, and they were willing to rethink both CRM and data management to get there
BI and Reporting CRM 2015 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Migration Data Warehousing Dynamics 365 Dynamics CRM

MSDW Podcast #1: Envision, Madeira, MPN and More

by Jason Gumpert
A recap of the last week of Microsoft Dynamics product & partner channel news.
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Fashion Financial Services Life Sciences MSDW Podcast Microsoft Corporate Not For Profit

Microsoft Dynamics Partner Roundup: AX for Life Sciences, Fashion; NAV for Professional Services; Fundraiser CRM Update

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel.
AX 7 Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Fashion Life Sciences Not For Profit

Support for Dynamics CRM 3.0, Customer Care Framework Ending

by Linda Rosencrance
Microsoft urges customers to upgrade to the latest versions.
Dynamics CRM

A "Cloud First" Microsoft Plans Retirement, Replacement of Some MPN Competencies

by Dann Anthony Maurno
Microsoft promises a “relentless commitment” to helping partners meet customers in the cloud.
Business Central CRM Cloud Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Microsoft Corporate hosting hybrid cloud

Wijmo's UI Tools Lend Ease of Use to Microsoft Dynamics CRM 2016

by Karen Kroll
Mobile friendliness and customizable UIs are just two properties Microsoft wanted for Dynamics CRM Online. The company turned to GrapeCity and Wijmo to fulfill those designs.
Accounting Customer Relationship Mgmt Dynamics CRM

Microsoft Dynamics Roundup, Envision Edition: New analytics, cloud offerings; Next-best-action for financial services CRM; Sales Automation

by Dann Anthony Maurno
A selection of announcements from Dynamics Partners at Microsoft Envision 2016.
BI and Reporting Business Performance Mgmt Business Process Mgmt Business Rules Mgmt Customer Relationship Mgmt Dynamics AX Dynamics CRM Financial Management Financial Services

Microsoft Dynamics Partner Roundup: Life Sciences for AX; CCM/CRM Wins; ISV Client Growth; AX Financial Accelerator

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel.
Accounting CCM Customer Communication Management Customer Relationship Mgmt Dynamics AX Dynamics CRM Email Management Financial Management Food & Beverage Life Sciences

Microsoft Adds Operational Workloads to Dynamics CRM with Project Service Solution

by Andy Yeomans
What is CRM Project Service, and how can it improve project sales, delivery, resourcing, and billing?
Customer Engagement Dynamics 365 Dynamics CRM Project Management Project Service Automation Service Management

After Envision 2016: Will New Event Strategy Thrive After Slow Start?

by Jason Gumpert
Low attendance dampened spirits, but did Microsoft do enough to engage decision makers and build momentum for 2017?
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Envision 2016 Envision 2017

LATEST VENDOR RESOURCES

How to Detect and Merge Duplicate Records in Dynamics 365 CRM

Inogic

D365 Hidden Costs Series #3 - Damaged Relationships

Plauti

D365 Hidden Costs Series #2 - Low CRM Adoption

Plauti

Accelerate Your Business Growth with Microsoft Copilot + Dynamics 365

Inogic

Solver Overview

Solver
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The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing

AI-Powered xFP&A: The Future of Financial Planning

Solver
Explore the transformative power of AI in xFP&A
BI and Reporting Business Central Corporate Perf Mgmt (CPM) Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
Business Central Commerce Copilot Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Dynamics GP
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Government Power Apps Power Automate Power Platform

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure Construction Customer Engagement Customer Insights - Data Customer Service Dynamics 365 Dynamics CRM Field Service Integration Power Automate Power BI Power Platform

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing
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Customer Service Agent: Smarter Customer Service Starts Here

Customer Service-focused. Microsoft-powered. HSO-delivered. The HSO Customer Service Agent is an AI-powered digital assistant...
Architecture Construction Copilot Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics CRM Email Management Engineering Financial Services Government Legal

Solver Datasheet

For organizations looking to accelerate growth and gain complete insight into their business, Solver is a cloud-based...
Azure Copilot Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics SL Fabric

Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation Sales

The emfluence Marketing Platform for Microsoft Dynamics

The emfluence Marketing Platform is a marketing automation solution built to work hand-in-hand with Microsoft Dynamics 365...
Dynamics 365 Dynamics CRM Dynamics Marketing Education Financial Services Healthcare Insurance Manufacturing Marketing Automation Sales & Marketing

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Power Apps Power Pages Power Platform Project Service Automation
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