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The MSDW Podcast: Paul Greenberg on CRM, Self-Interest as a Strategy, and Being Customer-Driven
by
Jason
Gumpert
A new discussion on the importance of corporate culture, the human experience, and how self-interest drives both customers and companies.
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
MSDW Podcast
Sales
Sales & Marketing
Microsoft Dynamics Partner Roundup: Nonprofit CRM with Maplytics; AX for Oilfield; Reduce Invoice Time with NAV; New Apps in AppSource
by
Linda
Rosencrance
A selection of announcements from the Dynamics partner channel
Business Central
CRM 2016
Customer Engagement
Customer Relationship Mgmt
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics NAV
Energy
Invoice Processing
Not For Profit
Oil
Microsoft Promises to "Unlock Value from On-Premise Systems" with Azure Logic Apps
by
Dann Anthony
Maurno
Now in general availability, Logic Apps is aimed at connecting on-premise and cloud applications in hybrid environments.
Data Integration
Data Management
Dynamics AX
Dynamics CRM
Power Automate
iPaaS
Showpad Announces Integration with Dynamics CRM for Content Activation, Engagement Tracking
by
Linda
Rosencrance
Showpad enables sales pros to collect data around how content is used with prospects to make critical business decisions.
Content Management
Customer Relationship Mgmt
Dynamics CRM
The MSDW Podcast, July 25, 2016: The Week that Was
by
Dann Anthony
Maurno
A busy week included new Microsoft earnings, Common Data Model details, a look back at #wpc16 and more.
Dynamics AX
Dynamics CRM
Dynamics RMS
Microsoft Corporate
Power Automate
WPC 2016
How CRM Enables KYC Compliance in Banking, SIM Regulations in Telcos
by
Dennis
Lupambo
For mandatory financial services and telco requirements, CRM both solves the problem and improves customer service
Auditing
Dynamics CRM
Financial Services
Regulatory Compliance
Security
Telecommunications
Azure Security Center Generally Available, Promises Real-Time Threat Response
by
Dann Anthony
Maurno
GA includes numerous new features aimed at integration with partnered solutions, advanced notifications.
Business Central
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Dynamics SL
Finance and Operations
Power Automate
Security
WPC 2016 Notebook: A look back at 11 big stories for Microsoft Dynamics partners
by
Guus
Krabbenborg
Examining the themes Microsoft reinforced at WPC 2016, as well as the questions partners were left asking.
AppSource
Business Central
Cloud
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Dynamics SL
Finance and Operations
Microsoft Corporate
Microsoft Positions Dynamics 365, Common Data Model As Pragmatic Path to Broader Business Apps
by
Jason
Gumpert
No Project Green reboot here, just a new strategy that preserves legacy Dynamics products and allows for future growth, says Microsoft Technical Fellow Mike Ehrenberg in a ne...
AppSource
Azure
Business Central
Common Data Model
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Dynamics SL
Finance and Operations
Microsoft Announces FY16 Q4 Earnings: Powered by Cloud
by
Dann Anthony
Maurno
Commercial cloud annualized revenue run rate exceeds $12.1 billion; Dynamics holds steady, Azure soars, but Windows 10 revenue deferrals hurt.
Business Central
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
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Finance and Operations
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Power Automate
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How to Integrate Mailchimp with Dynamics 365 CRM | Marketing4Dynamics Tutorial
Inogic
Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond
MSDW Features
SQL Server Migration: Challenges, Risks & Best Practices
MetaOption
Why Your Dynamics 365 Integration Creates Duplicates
Plauti
Copilot Chronicles, August 2026: Leading Sales & Service in the Age of AI Agents
MSDW Features
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Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics
AlfaPeople
How to keep Microsoft Dynamics creating value long after go-live.
Business Central
Commerce
Contact Center
Copilot
Copilot Studio
Customer Engagement
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Dynamics 365
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The Ultimate Guide to Dynamics 365 | Expert Edition 2026
Dynamics Square USA
Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.
AI and Machine Learning
Azure
Business Central
Commerce
Compute
Contact Center
Copilot
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Service
Building a Connected Revenue Engine with Microsoft Dynamics 365, Customer Insights, and AI
Coffee + Dunn
Predictable growth starts with a connected revenue engine. Learn how Microsoft Dynamics 365 and AI can help align sales, marketing, service, and data.
AI and Machine Learning
Copilot
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Service
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Dynamics 365
Dynamics CRM
Fabric
Finance and Operations
Downloadable Checklist: Customer Insights-Journeys vs. Marketing Automation
emfluence
A quick checklist to determine whether Customer Insights-Journeys is the right fit for your team.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Dynamics CRM
Dynamics Marketing
Marketing Automation
Marketing Resource Mgmt (MRM)
Sales & Marketing
Evaluating Microsoft Customer Insights-Journeys: When It Fits and When It Doesn't
emfluence
Is Microsoft Customer Insights-Journeys the right fit? Learn what to evaluate before you decide.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Dynamics CRM
Dynamics Marketing
Marketing Automation
Marketing Resource Mgmt (MRM)
Sales & Marketing
More Dynamics CRM White Papers
Scaling Consulting Services Delivery with Power Platform
iTransition
Business Process Mgmt
Customer Engagement
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Dataverse (CDS)
Dynamics 365
Dynamics CRM
Marketing
Power Automate
Power Platform
Sales
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Centralized Customer Engagement Platform
iTransition
Business Process Mgmt
Customer Engagement
Customer Service
Dynamics 365
Dynamics CRM
Field Service
Field Service
Healthcare
Manufacturing
Sales
Sales & Marketing
Sales Automation for a Special Equipment Dealer
iTransition
How a special equipment dealer approached sales automation.
Automotive
BI and Reporting
Business Process Mgmt
Customer Engagement
Customer Relationship Mgmt
Dynamics 365
Dynamics CRM
Power Automate
Power Platform
Sales
Sales & Marketing
Sales and Operations Planning
Adrian Steel Unified CRM and Marketing Data Across Five Platforms with Inner Join's Power BI Expertise
Inner Join Technologies
Unified reporting turns fragmented data into actionable intelligence. See what's possible when your data works together!
Automated Data Collection
Azure
Business Central
Copilot Studio
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Customer Insights - Journeys (Marketing)
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Databases
Dynamics 365
Dynamics CRM
How Maxi Lift Connected Dynamics 365 Sales and Business Central to Streamline Quoting
New Dynamic
Deployment Planning Process Reduces Risk and Speeds Up Solution Design and Development and Development for Maxi-Lift
Customer Engagement
Customer Service
Dynamics 365
Dynamics CRM
Dynamics Marketing
Field Service
Manufacturing
Minerals
Sales
More Dynamics CRM Case Studies
Business Optimization Index
Fifty-four questions across seven domains. Answer them the way things actually work today, not the way they are supposed to...
Construction
Copilot
Dynamics 365
Dynamics CRM
Dynamics Marketing
Manufacturing
Tax and Accounting
Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM
Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...
AI Agents
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Field Service
Power Apps
Power Platform
Project Service Automation
Application Management Services for Microsoft Dynamics 365
Efficient, expert support and continuous development from a top-tier Microsoft partner. Microsoft Dynamics 365 should...
Copilot
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics Marketing
Dynamics NAV
Dynamics POS
Dynamics RMS
Dynamics SL
Dynamics Snap
Managed Services
AI Supply Chain Software Half-Card
AI
AI Agents
Copilot
Dynamics 365
Dynamics CRM
Logistics
Logistics
Shipping
Shipping
Shipping Integration
Supply Chain Management
Microsoft Dynamics 365 AI Opportunity Lab
Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...
Azure
Contact Center
Copilot
Copilot Studio
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Dataverse (CDS)
Dynamics 365
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