Dynamics CRM news & resources

How Zones Revived a Complex CRM Project and Created a Unified Customer Experience

by Jason Gumpert
Global technology provider Zones deployed Dynamics CRM to redefine the workplace experience by improving collaboration and unifying customer-facing efforts.
BI and Reporting Business Process Mgmt Business Rules Mgmt CRM 2015 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Data Migration

Microsoft Office 365 and Dynamics CRM Online: Designed for Integration

by Karen Kroll
Integration amps up the productivity that’s possible from the two systems alone.
Business Process Mgmt Business Rules Mgmt Data Integration Dynamics CRM Dynamics CRM Online

Dynamics Introspective: Will CSP Win Over More ERP, CRM Partners at WPC 2016?

by Jason Gumpert
Expect Dynamics ERP and CRM partners attending WPC 2016 to take a close look at Microsoft’s message on the past progress and future plans for CSP.
Business Central Cloud Solution Provider (CSP) Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Power Automate WPC 2016

Microsoft Dynamics Partner Roundup: Integration API Update; AX Training Deal; NAV Solution Partner Program; ERP Competency

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
Business Central Business Process Mgmt Commerce Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Professional Services Retail

Microsoft Azure for HIPAA and HITECH and the Business Associates Agreement: What You Should Know

by Rob Curls
Important details that every organization must understand regarding Microsoft's HIPAA guidelines for Azure.
Business Central Cloud Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Healthcare Power Automate Regulatory Compliance SaaS

Why Does Multi-Channel Retail Customer Service Matter So Much These Days?

by Pani Harito
Strong alignment accelerates success. Poor alignment creates confusion, delays, and competitive risk.
Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Dynamics CRM Retail Retail POS

The 2-Tier Cloud Solution Provider (CSP) Distributor Journey: Q&A with Ingram Micro

by Dann Anthony Maurno
Ingram Micro’s director of cloud for North America describes how 2 Tier CSP distributors enable partners to sell cloud solutions immediately, more efficiently.
Cloud Solution Provider (CSP) Dynamics AX Dynamics CRM Microsoft Corporate

From the Microsoft Dynamics CRM Blogs: Attribute mapping; UDS settings; CRM 2016 tabs; Iconator update

by Linda Rosencrance
A selection of the latest insight from the Dynamics CRM blogs
CRM 2016 Dynamics CRM Unified Service Desk XrmToolBox xRM

Microsoft Dynamics Partner Roundup: Account-Based Marketing; Education win for Dynamics CRM; Coveo Search Managed Services; RMS plugin

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel 
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics RMS Education Marketing Automation Retail POS Sales Sales & Marketing

Internet of Things a Natural Extension of Dynamics ERP, CRM, says IoT Partner of the Year Finalist eBECS

by Linda Rosencrance
eBECS’ IoT service helps customers turn data into valuable business insights.
BI and Reporting Business Central Cloud Commerce Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Internet of Things (IoT) Machine Learning (ML) Manufacturing Power Automate

LATEST VENDOR RESOURCES

How to Detect and Merge Duplicate Records in Dynamics 365 CRM

Inogic

D365 Hidden Costs Series #3 - Damaged Relationships

Plauti

D365 Hidden Costs Series #2 - Low CRM Adoption

Plauti

Accelerate Your Business Growth with Microsoft Copilot + Dynamics 365

Inogic

Solver Overview

Solver
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The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing

AI-Powered xFP&A: The Future of Financial Planning

Solver
Explore the transformative power of AI in xFP&A
BI and Reporting Business Central Corporate Perf Mgmt (CPM) Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
Business Central Commerce Copilot Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Dynamics GP
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Government Power Apps Power Automate Power Platform

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure Construction Customer Engagement Customer Insights - Data Customer Service Dynamics 365 Dynamics CRM Field Service Integration Power Automate Power BI Power Platform

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing
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Customer Service Agent: Smarter Customer Service Starts Here

Customer Service-focused. Microsoft-powered. HSO-delivered. The HSO Customer Service Agent is an AI-powered digital assistant...
Architecture Construction Copilot Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics CRM Email Management Engineering Financial Services Government Legal

Solver Datasheet

For organizations looking to accelerate growth and gain complete insight into their business, Solver is a cloud-based...
Azure Copilot Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics SL Fabric

Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation Sales

The emfluence Marketing Platform for Microsoft Dynamics

The emfluence Marketing Platform is a marketing automation solution built to work hand-in-hand with Microsoft Dynamics 365...
Dynamics 365 Dynamics CRM Dynamics Marketing Education Financial Services Healthcare Insurance Manufacturing Marketing Automation Sales & Marketing

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Power Apps Power Pages Power Platform Project Service Automation
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