Dataverse (CDS) news & resources

From the Microsoft Dynamics 365 CRM Blogs: Customer Service Copilot; Extend dialogs; Personal settings; AI summaries

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
AI Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Platform Sales Sales & Marketing

From the Microsoft Power Platform blogs: Live coauthoring; Multiple flow triggers; Customer enquiry; Delegate approval tasks

by MSDW Reporter
A selection of the latest insight from the Power Platform blogs
Business Process Mgmt Copilot Studio Customer Engagement Data Integration Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power Platform Workflow Management

From the Microsoft Dynamics 365 Finance and Supply Chain Management Blogs: Tracked components; Navigate with Copilot; Key analytics; Virtual tables

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Finance and Operations blogs
BI and Reporting Data Integration Dataverse (CDS) Dynamics 365 Dynamics AX Finance and Operations Financial Management Inventory Management Power Platform

Microsoft Dynamics Partner Roundup: Restore data; New CEO; New consultant; New partners

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Customer Engagement Data Management Dataverse (CDS) Distribution Distribution Dynamics 365 Manufacturing Manufacturing Power Platform
Tower with DynamicsMinds logo

DynamicsMinds 2024: Microsoft prepares Dynamics community for latest AI vision

by Jason Gumpert
Microsoft officials share plans for agentification, Copilot ERP, and emergence of autonomous systems
BI and Reporting Business Central Business Process Mgmt Customer Engagement Data Management Dataverse (CDS) Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV DynamicsMinds 2024 Finance and Operations

From the Microsoft Power Platform blogs: Power Apps form; Power Apps co-owner sharing; Site security; Dataverse file attachments

by MSDW Reporter
A selection of the latest insights from the Power Platform blogs
Dataverse (CDS) Power Apps Power Platform Security

Microsoft Dynamics 365 Business Central to Field Service integration reaches GA

by Jason Gumpert
The supported integration begins with BC Projects, will extend soon to Service Management
Business Central Customer Engagement Data Integration Dataverse (CDS) Directions NA 2024 Dynamics 365 Field Service Field Service Mobile Applications Power Platform
Microsoft Dynamics 365 Supply Chain Management Premium demand planning

Microsoft announces Dynamics 365 Supply Chain Management Premium and Copilot enhancements

by MSDW Reporter
Updates ahead of Microsoft's Biz Apps Launch Event are heavy on AI and Copilot updates
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Demand Planning Dynamics 365 Finance and Operations Power Platform Sales & Marketing Supply Chain Management

Fabric Community Conference 2024: How Microsoft Fabric will shape Business Applications

by Jason Gumpert
As Microsoft’s data platform vision focuses on the SaaS opportunities of Fabric, Dynamics 365 and Power Platform customers will want to adjust their planning around data management
Azure BI and Reporting Compute Data Warehousing Databases Dataverse (CDS) Development Dynamics 365 Fabric Fabric Community Conference 2024 Finance and Operations Integration
Enabling Virtual Entities in Dynamics 365 Finance and Operations Using Power Automate

Enabling Virtual Entities in Dynamics 365 Finance and Operations Using Power Automate

by Parag Chapre
How to create a reusable flow to improve F&O integration
Business Process Mgmt Data Integration Dataverse (CDS) Dynamics 365 Finance and Operations Power Automate Power Platform

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3 Ways Solution Architects Build Flexible Power Platform Solutions with Minimal Effort

MSDW Features

Portals Community Call, May 2024: Building A Power Pages Site Using Only Copilot

MSDW Features

Meet DocumentsCorePack, a Way to Increase Dynamics 365 CRM User Adoption

mscrm-addons.com

Portals Community Call, July 2023: Power Pages Search

MSDW Features

Harnessing the Future of Dynamics 365: Unleash the Potential of Microsoft's Commercial Generative AI & Copilot

Stratos Cloud Alliance
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Getting Started with Sales Nurturing and Marketing Automation

emfluence

Using automated workflows to send your messages

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Email Management Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How to Create a Contact and Lead Scoring Methodology That Can Transform Your Business

emfluence

Setting forth an agreed upon contact and lead scoring methodology is key for the implementation of a collaborative, cross discipline nurture program

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

Defining Your Customer Journey with Microsoft Dynamics CRM/CE

emfluence

Six steps towards successfully defining your customer journey with Microsoft Dynamics

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

User Adoption of Microsoft Dynamics 365 and Marketing Automation

emfluence

Reap the many benefits of CRM and marketing automation working together to maximize ROI

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing
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Enhancing Franchise Data Management with Microsoft Fabric

Collectiv
Bluemont Group scaled insights across 85 Dunkin’ franchises
Architecture Automated Data Collection Automotive Construction Consumer Goods Data Integration Data Management Dataverse (CDS) Electronics Energy Fabric Financial Services

Consolidating CRM Systems for a Marine Construction Company

Arctic IT
Learn how the marine construction company worked with Arctic IT to migrate from Salesforce to Dynamics 365 Sales for a better connected solution.
Construction Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Power BI Power Platform Sales

Improving Customer Support for Sonoma County ISD

Arctic IT
Learn how Sonoma County worked with Arctic IT to deploy Dynamics 365 Customer Voice for collecting employee feedback on support services by ISD with flexible real-time reporting.
Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Government Power Automate Power Platform
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ServiceTeam ITAM

ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Pages Power Platform

IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Power Pages Power Platform

ServiceTeam ITSM (IT Service Management)

Conceived in Power Apps®—ServiceTeam ITSM is the most Microsoft-centric ITSM solution on the market. Overcome silos, lower...
Dataverse (CDS) Dynamics 365 Dynamics CRM IT Asset Management (ITAM) IT Service Management (ITSM) Power Apps Power Automate Power BI Power Pages Power Platform
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