From the Microsoft Dynamics 365 CE/CRM Blogs: 'Given key not present' error; Poor lead management; Copilot Studio agents; Workflows for orphaned leads

In this review of the Dynamics 365 Customer Engagement (CRM) blogs:

• Fixing 'the given key is not present in the dictionary' error in Dynamics 365 CRM/Power Apps
• Overcoming poor lead management with Microsoft Dynamics 365 Sales 
• CRM developers: unlock the power of AI with Microsoft Copilot Studio agents
• Microsoft Dynamics 365 Marketing – how to create workflows for orphaned leads

Fixing 'the given key is not present in the dictionary' error in Dynamics 365 CRM/Power Apps

An author writing on the CRM Crate blog asked if you've ever seen the error message "the given key is not present in the dictionary" while you're using Microsoft Dynamics 365 CRM or Power Apps (model-driven app). 

In the blog post, the author explained what this error means, why it happens, and how you can fix it. This error happens when your application or code tries to look for a key in a dictionary-like structure that isn't there. The author noted that in D365 CRM and Power Apps, these dictionaries are usually collections, mappings, or pairs of attributes and values used in entities or forms.

The author then offered five common reasons this error occurs and explained how you can fix it.

Overcoming poor lead management with Microsoft Dynamics 365 Sales 

On the WebSan Solutions blog, Tennise Clark wrote that many organizations struggle to manage leads effectively. She stated that although leads are crucial for sales, poor processes, disconnected systems, and limited visibility can lead to missed chances, wasted time, and unhappy sales teams.