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Customer Engagement news & resources
MSDW Podcast: Defining successful AI experiences, live from UG Summit Roadshow Seattle
by
MSDW
Reporter
Three experts discuss their sessions and experiences working with customers and partners
Business Central
Copilot
Copilot Studio
Customer Engagement
Dynamics 365
Finance and Operations
MSDW Podcast
Power Platform
Biz Apps Partner Executive Summit 2025: Microsoft urges partners to embrace AI internally to win in the market
by
Jason
Gumpert
Ending a strong FY25, Microsoft representatives presented the latest programs and what the changes will mean to Dynamics 365 resellers
Biz Apps Partner Executive Summit 2025
Business Central
Commerce
Copilot
Copilot Studio
Customer Engagement
Dynamics 365
Finance and Operations
Power Platform
From the Microsoft Dynamics 365 Customer Engagement Blogs: AI agents for service; Create a case or a lead; Sales workflow; Simplify privileges
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Order Management
Sales
Sales & Marketing
User Management
Microsoft Dynamics Partner Roundup: Translator app; Acquisition; Practice lead; Rebrand
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
AI and Machine Learning
Azure
Business Central
Customer Engagement
Dynamics 365
Finance and Operations
Microsoft reveals 2025 Release Wave 2 plans for Dynamics 365 and Power Platform, focused on copilots and AI agents
by
Jason
Gumpert
The AI-heavy release wave plan also includes traditional enhancements, new localizations, and more.
Business Central
Commerce
Contact Center
Copilot
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
MSDW partners with Item by Item to support IBI One training for individual learners
by
MSDW
Reporter
IBI’s expands training offerings with role-based curriculum, 90 learning paths
Commerce
Customer Engagement
Customer Service
Dynamics 365
Field Service
Finance and Operations
Sales
Training
From the Microsoft Dynamics 365 CRM Blogs: Populate dates; Conversational CRM; Duplicate data; Close an opportunity
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Business Process Mgmt
Copilot
Customer Engagement
Customer Insights - Data
Customer Relationship Mgmt
Data Management
Dynamics 365
Power Automate
Power Platform
Sales
Sales & Marketing
Microsoft Dynamics Partner Roundup: Roses grower selects Agriware; Healthcare firm taps Contracts 365; Electric firm selects SIS system; Solutions Partner
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Agriculture
Contract Management
Customer Engagement
Dynamics 365
Healthcare
Project Management
Supply Chain Management
From the Microsoft Power Platform blogs: Single-page apps; Customer service agents; Track time and cost savings; Command button
by
MSDW
Reporter
A selection of the latest insight from the Power Platform blogs
Business Process Mgmt
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Portals
Power Apps
Power Automate
Power Pages
Power Platform
Microsoft Dynamics Partner Roundup: Ag sales, commodity accounting; AI Agent initiative; New executive chairman; Solutions partner
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Agriculture
Copilot
Customer Engagement
Dynamics 365
Finance and Operations
Financial Services
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LATEST VENDOR RESOURCES
Videos
White Papers
Case Studies
Solutions
Unify Every Conversation with Microsoft Dynamics 365 Contact Center & Copilot
JourneyTeam
Maximize Your Microsoft Incentives: CSP Rebates, Co-op Funds & the New Growth Accelerator
MSDW Features
From Pain Points to Boardroom Priorities: Elevate Data Quality with Executive Ready Messaging
Plauti
How to Inject Mobility Into Your Construction Operation with WorkSiteOps + Resco
Resco
Dynamics Futures - The Next Decade of Microsoft: Predictions, Priorities, and Progress
WebSan Solutions
More Customer Engagement Videos
Lead the Change: Build a Future-Proof Customer Contact Center with AI
JourneyTeam
Ready to modernize your contact center? This guide breaks down exactly how.
Call Tracking
Contact Center
Contact Center
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Telephony
Your Guide, Your Partner, Your Microsoft Advantage
JourneyTeam
When technology projects feel overwhelming, the right partner changes everything.
Azure
Copilot
Customer Engagement
Dynamics 365
Fabric
Partner Strategy
Power Platform
Purview
Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM
JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning
Azure
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Experience (CX)
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment
Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Sales & Marketing
Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework
Coffee + Dunn
A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Sales & Marketing
More Customer Engagement White Papers
Palmer-Donavin Elevates Sales Planning and Customer Engagement with Power Apps and Dynamics 365
JourneyTeam
How Palmer-Donavin moved from spreadsheets to real-time insights
Customer Engagement
Customer Service
Distribution
Dynamics 365
Sales
Sales & Marketing
Sales & Ops Planning
How Smarter Furnishings Unified Sales, Operations, and Finance with Dynamics 365 Business Central
JourneyTeam
Unifying operations and scaling faster with Dynamics 365 Business Central
Accounting
Business Central
Business Process Mgmt
Customer Engagement
Customer Service
Dynamics 365
Furniture
Manufacturing
Power BI
Power Platform
Retail
Sales
Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform
JourneyTeam
Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution
Automotive
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Field Service
Field Service
Power Platform
Project Operations
Project Service Automation
Modernizing Student Engagement at UVA’s Batten School with Microsoft Power Platform
JourneyTeam
Outgrown its legacy student engagement tools, relying on scattered systems and manual processes
Azure
Customer Engagement
Dataverse (CDS)
Dynamics 365
Education
Power Apps
Power BI
Power Pages
Power Platform
Student Information System
QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365
Inogic
Customer Engagement
Dynamics 365
Web-based Mapping
More Customer Engagement Case Studies
WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM
WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Dynamics 365
Power Apps
Power Platform
Sales
PlanAutomate Project Analyst AI Overview
Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense
Architecture
Chemicals
Construction
Customer Engagement
Dynamics 365
Dynamics AX
Energy
Engineering
Finance and Operations
Government
Government Contractors
PlanAutomate Overview
Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense
Architecture
Business Process Mgmt
Construction
Customer Engagement
Dynamics 365
Dynamics AX
Energy
Engineering
Finance and Operations
Financial Management
Government
User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement
User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
PlanAutomate Quick Guide
This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense
Architecture
Chemicals
Construction
Customer Engagement
Dynamics 365
Energy
Engineering
Finance and Operations
Government Contractors
Industrial Equipment
Life Sciences
More Customer Engagement Solutions
