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Customer Engagement news & resources
Biz Apps Partner Executive Summit 2025: Microsoft urges partners to embrace AI internally to win in the market
by
Jason
Gumpert
Ending a strong FY25, Microsoft representatives presented the latest programs and what the changes will mean to Dynamics 365 resellers
Biz Apps Partner Executive Summit 2025
Business Central
Commerce
Copilot
Copilot Studio
Customer Engagement
Dynamics 365
Finance and Operations
Power Platform
From the Microsoft Dynamics 365 Customer Engagement Blogs: AI agents for service; Create a case or a lead; Sales workflow; Simplify privileges
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Order Management
Sales
Sales & Marketing
User Management
Microsoft Dynamics Partner Roundup: Translator app; Acquisition; Practice lead; Rebrand
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
AI and Machine Learning
Azure
Business Central
Customer Engagement
Dynamics 365
Finance and Operations
Microsoft reveals 2025 Release Wave 2 plans for Dynamics 365 and Power Platform, focused on copilots and AI agents
by
Jason
Gumpert
The AI-heavy release wave plan also includes traditional enhancements, new localizations, and more.
Business Central
Commerce
Contact Center
Copilot
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
MSDW partners with Item by Item to support IBI One training for individual learners
by
MSDW
Reporter
IBI’s expands training offerings with role-based curriculum, 90 learning paths
Commerce
Customer Engagement
Customer Service
Dynamics 365
Field Service
Finance and Operations
Sales
Training
From the Microsoft Dynamics 365 CRM Blogs: Populate dates; Conversational CRM; Duplicate data; Close an opportunity
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Business Process Mgmt
Copilot
Customer Engagement
Customer Insights - Data
Customer Relationship Mgmt
Data Management
Dynamics 365
Power Automate
Power Platform
Sales
Sales & Marketing
Microsoft Dynamics Partner Roundup: Roses grower selects Agriware; Healthcare firm taps Contracts 365; Electric firm selects SIS system; Solutions Partner
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Agriculture
Contract Management
Customer Engagement
Dynamics 365
Healthcare
Project Management
Supply Chain Management
From the Microsoft Power Platform blogs: Single-page apps; Customer service agents; Track time and cost savings; Command button
by
MSDW
Reporter
A selection of the latest insight from the Power Platform blogs
Business Process Mgmt
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Portals
Power Apps
Power Automate
Power Pages
Power Platform
Microsoft Dynamics Partner Roundup: Ag sales, commodity accounting; AI Agent initiative; New executive chairman; Solutions partner
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Agriculture
Copilot
Customer Engagement
Dynamics 365
Finance and Operations
Financial Services
Solving Real-World Retail Operations Challenges with Dynamics 365 Field Service and Copilot
by
Pradeep
Raja
Common field service challenges the retail space and how to address them with Microsoft Biz Apps
Copilot
Copilot Studio
Customer Engagement
Dynamics 365
Field Service
Field Service
Power Apps
Power Automate
Power BI
Power Pages
Power Platform
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LATEST VENDOR RESOURCES
Videos
White Papers
Case Studies
Solutions
Beyond the List: Elevating Your Audience Strategy in Dynamics 365 Customer Insights
Coffee + Dunn
How to Infuse AI into Microsoft Business Applications
HSO
Scaling on Dynamics 365 CE: When Built-In Deduplication Isn’t Enough, and How Plauti Bridges the Gap
Plauti
Exploring Microsoft Copilot in Dynamics 365 and Microsoft 365
Encore Business Solutions
Smarter Sales, Stronger Financials: Driving Revenue with ERP + Dynamics 365 Sales
ENAVATE
More Customer Engagement Videos
Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework
Coffee + Dunn
A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Sales & Marketing
The Modern Guide to Microsoft Dynamics and Marketing Automation
emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement
Dynamics 365
Dynamics CRM
Marketing Automation
Sales & Marketing
AI-Powered xFP&A: The Future of Financial Planning
Solver
Explore the transformative power of AI in xFP&A
BI and Reporting
Business Central
Corporate Perf Mgmt (CPM)
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Dynamics SL
Finance and Operations
Financial Management
Project Management HEADSTART for Microsoft Dynamics 365 Sales
Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting
Customer Engagement
Dynamics 365
Project Management
Sales
2025 Microsoft Business Applications Partner Marketing Insights Report
MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure
Business Central
Customer Engagement
Dynamics 365
Finance and Operations
Power Platform
Sales & Marketing
More Customer Engagement White Papers
QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365
Inogic
Customer Engagement
Dynamics 365
Web-based Mapping
Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System
Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement
Dynamics 365
Field Service
Field Service
Manufacturing
Power BI
Power Platform
Sales
Sales & Marketing
Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting
Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement
Dynamics 365
Dynamics GP
Engineering
Sales
Sales & Marketing
Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM
Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement
Dynamics 365
Manufacturing
Sales
Sales & Marketing
Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365
Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Oil
Sales
Sales & Marketing
More Customer Engagement Case Studies
PlanAutomate Project Analyst AI Overview
Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense
Architecture
Chemicals
Construction
Customer Engagement
Dynamics 365
Dynamics AX
Energy
Engineering
Finance and Operations
Government
Government Contractors
PlanAutomate Overview
Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense
Architecture
Business Process Mgmt
Construction
Customer Engagement
Dynamics 365
Dynamics AX
Energy
Engineering
Finance and Operations
Financial Management
Government
User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement
User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
PlanAutomate Quick Guide
This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense
Architecture
Chemicals
Construction
Customer Engagement
Dynamics 365
Energy
Engineering
Finance and Operations
Government Contractors
Industrial Equipment
Life Sciences
Map My Relationships – Visualize Relationships and Hierarchies in Dynamics 365 CRM
Map My Relationships is an advanced visualization app for Microsoft Dynamics 365 CRM and Dataverse, designed to help users...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
More Customer Engagement Solutions
