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Customer Engagement news & resources
From the Microsoft Power Platform blogs: Single-page apps; Customer service agents; Track time and cost savings; Command button
by
MSDW
Reporter
A selection of the latest insight from the Power Platform blogs
Business Process Mgmt
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Portals
Power Apps
Power Automate
Power Pages
Power Platform
Microsoft Dynamics Partner Roundup: Ag sales, commodity accounting; AI Agent initiative; New executive chairman; Solutions partner
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Agriculture
Copilot
Customer Engagement
Dynamics 365
Finance and Operations
Financial Services
Solving Real-World Retail Operations Challenges with Dynamics 365 Field Service and Copilot
by
Pradeep
Raja
Common field service challenges the retail space and how to address them with Microsoft Biz Apps
Copilot
Copilot Studio
Customer Engagement
Dynamics 365
Field Service
Field Service
Power Apps
Power Automate
Power BI
Power Pages
Power Platform
From the Microsoft Dynamics 365 CRM Blogs: D365 Sales sequences; Masked field values; Dashboards; Migrate to Customer Insights – Journeys
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement
Customer Insights - Data
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Marketing Automation
Sales
Sales & Marketing
Microsoft Dynamics Partner Roundup: Teams Phone extensibility; Solutions Partner; EAM innovation; Partnership
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Commerce
Communications
Contact Center
Contact Center
Customer Engagement
Dynamics 365
E-Commerce
Enterprise Asset Mgmt
From the Microsoft Dynamics 365 CRM Blogs: Deleting work orders; Attachment control; Customer voice surveys; Fix CRM with Power Platform
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Customer Voice
Dynamics 365
Dynamics CRM
Field Service
Field Service
Power Platform
Sales
Microsoft Dynamics Partner Roundup: Low-code partnership; Cobrowse app; Loan origination; AEC win
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Architecture
Construction
Customer Engagement
Customer Experience (CX)
Customer Service
Dynamics 365
Dynamics AX
Dynamics CRM
Engineering
Finance and Operations
Project Management
Microsoft Dynamics Partner Roundup: AP automation; Conversation analytics; New product for D365 CE
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
AP Automation
Business Central
Call Tracking
Customer Engagement
Dynamics 365
Dynamics GP
Dynamics NAV
Finance and Operations
Partner Relationship Management (PRM)
Payment Processing
TechFluent Academy seeks trainers for new Dynamics 365 CE / Power Platform Curriculum
by
MSDW
Reporter
New cohort starts in July, featuring technical and consulting skills
Customer Engagement
Dynamics 365
Power Platform
MSDW Podcast: Inspections, AI, and more at Resco Next 2025
by
MSDW
Reporter
Highlights of interviews with Resco, Microsoft, partners, and customers at Resco Next 2025
Construction
Copilot
Customer Engagement
Dataverse (CDS)
Dynamics 365
Energy
Fabric
Field Service
Field Service
MSDW Podcast
Medical Devices
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LATEST VENDOR RESOURCES
Videos
White Papers
Case Studies
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50 Dynamics 365 Customer Insights Tips in 50 Minutes
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Project Management HEADSTART for Microsoft Dynamics 365 Sales
Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting
Customer Engagement
Dynamics 365
Project Management
Sales
2025 Microsoft Business Applications Partner Marketing Insights Report
MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure
Business Central
Customer Engagement
Dynamics 365
Finance and Operations
Power Platform
Sales & Marketing
Connect the Customer Journey with Dynamics and Marketing Automation
emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Dynamics CRM
Dynamics Marketing
Marketing Automation
Sales
Sales & Marketing
How to Use Custom Views and Charts in Dynamics 365 CRM
Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement
Dynamics 365
Dynamics CRM
Sales
Microsoft Dynamics 365 Pricing & Licensing Guide 2025
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Choose the right apps, users, and plans without getting lost in the technical jargon
Business Central
Commerce
Copilot
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Service
Dynamics 365
Dynamics CRM
Dynamics GP
More Customer Engagement White Papers
QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365
Inogic
Customer Engagement
Dynamics 365
Web-based Mapping
Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System
Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement
Dynamics 365
Field Service
Field Service
Manufacturing
Power BI
Power Platform
Sales
Sales & Marketing
Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting
Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement
Dynamics 365
Dynamics GP
Engineering
Sales
Sales & Marketing
Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM
Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement
Dynamics 365
Manufacturing
Sales
Sales & Marketing
Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365
Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Oil
Sales
Sales & Marketing
More Customer Engagement Case Studies
Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM
Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dynamics 365
Dynamics CRM
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
Maplytics — a Location Analytical Companion for Dynamics 365 CRM
Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Dataverse (CDS)
Dynamics 365
Dynamics CRM
Field Service
Power Apps
Power Pages
Power Platform
Project Service Automation
Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM
Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement
Customer Relationship Mgmt
Dynamics 365
Dynamics CRM
Email Management
Sales
DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM
DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture
Architecture
Automotive
Customer Engagement
Customer Service
Data Management
Dataverse (CDS)
Design & Decorating
Dynamics 365
Dynamics CRM
Field Service
Power Apps
Inogic Productivity Apps for Microsoft Business Solutions
Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
Azure
Copilot
Copilot Studio
Customer Engagement
Dataverse (CDS)
Dynamics 365
Dynamics CRM
Fabric
Power Apps
Power Automate
Power BI
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