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Customer Engagement news & resources
From the Microsoft Dynamics 365 CRM Blogs: Copilot case summaries; Customer Service workspace; Core mappings restriction; Renaming root business unit
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
From the Microsoft Dynamics 365 Business Central blogs: Extensions; D365BC and D365 CE; Change log management; Inventory visibility
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Auditing
Business Central
Customer Engagement
Data Integration
Dynamics 365
Dynamics NAV
Inventory Management
Microsoft publishes 2025 Release Wave 1 Plans for Biz Apps, Role-based Copilots, Industry Clouds
by
Jason
Gumpert
Microsoft publishes its semi-annual flurry of new and updated feature plans across the apps and services
AI
Business Central
Commerce
Contact Center
Copilot
Copilot Studio
Customer Engagement
Customer Insights
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Microsoft Dynamics Partner Roundup: Aircraft maintenance; Cannabis compliance; Forms integration; New VP of sales
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Aerospace & Defense
Business Central
Customer Engagement
Document Automation
Dynamics 365
Manufacturing
Pharmaceuticals
Power Platform
Preventive Maintenance
Regulatory Compliance
From the Microsoft Dynamics 365 CRM Blogs: D365 CRM 8.2; Address entity records; Field operations; Email templates
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
AI
Customer Engagement
Customer Insights
Customer Relationship Mgmt
Dynamics 365
Dynamics CRM
Field Service
Field Service
Marketing
Marketing Automation
Sales & Marketing
From the Microsoft Power Platform blogs: Maker & admin deployment pages; Copilot to access SharePoint docs; AI prompts in Power Automate; Resolve 403 CORS error
by
MSDW
Reporter
A selection of the latest insight from the Power Platform blogs
Azure
Copilot
Customer Engagement
Dataverse (CDS)
Development
Dynamics 365
Power Apps
Power Platform
Sales
Microsoft Dynamics Partner Roundup: Contact Center support; Digital retail acquisition; Quality Inspector; Exec appointment; Service referrals
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Contact Center
Contact Center
Customer Engagement
Customer Service
Customer Service
Dynamics 365
E-Commerce
Field Service
Finance and Operations
Quality Control
From the Microsoft Dynamics 365 CE/CRM Blogs: 'Given key not present' error; Poor lead management; Copilot Studio agents; Workflows for orphaned leads
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 Customer Engagement blogs
Customer Engagement
Customer Relationship Mgmt
Dataverse (CDS)
Dynamics 365
Marketing
Marketing Automation
Power Apps
Power Platform
Sales
Sales & Marketing
Microsoft Dynamics Partner Roundup; Industry partnerships; BC field service connector; Insurance CRM win
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Customer Engagement
Distribution
Dynamics 365
Field Service
Manufacturing
Retail
Westcon-Comstor Optimizes Global Sales Process with Dynamics 365 Sales Solution
by
Jason
Gumpert
Technology distributor’s sales process optimization effort built atop critical integrations and broader IT modernization
Customer Engagement
Customer Relationship Mgmt
Data Integration
Dynamics 365
Dynamics CRM
Partner Relationship Management (PRM)
Robotic Process Automation (RPA)
Sales
Sales & Marketing
Workflow Management
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LATEST VENDOR RESOURCES
Videos
White Papers
Case Studies
Solutions
By the Power of Data! Using Marketing Forms in Dynamics 365 Customer Insights - Journeys
Coffee + Dunn
Dynamics 365 F&O: Benefits of Connecting to CRM, the Power Platform, and the Rest of Your Stack
Encore Business Solutions
Best Practices for Lead Management in Dynamics 365 CRM
Encore Business Solutions
The Impact of AI on (our) Business - Dynamics 365 Customer Service
WebSan Solutions
Countdown to June 30: Transition to Real-Time Journeys in D365 Customer Insights
Coffee + Dunn
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Microsoft Dynamics 365 Pricing & Licensing Guide 2025
Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI
Business Central
Commerce
Copilot
Customer Engagement
Customer Insights
Customer Service
Customer Service Insights
Dynamics 365
Dynamics CRM
Dynamics GP
Dynamics Marketing
The Smart Leader’s Guide to Microsoft Copilot
Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI
AI and Machine Learning
Azure
Business Central
Copilot
Copilot Studio
Customer Engagement
Customer Insights
Customer Service
Customer Service Insights
Customer Voice
Dynamics 365
Salesforce 101: A Detailed Analysis for Positioning Dynamics 365
Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
Customer Engagement
Customer Relationship Mgmt
Dynamics 365
Sales & Marketing
Salesforce
How Digital Tools Bring New Levels of Productivity and Accuracy to Field Inspections
Resco
Are outdated inspection processes slowing your team down?
Business Central
Construction
Customer Engagement
Dataverse (CDS)
Dynamics 365
Dynamics CRM
Energy
Field Service
Government
Healthcare
Manufacturing
Oil
Integrating Dynamics 365 CE with Marketing Automation for Greater ROI
emfluence
Unlock the full potential of your CRM—discover how integrating D365 with marketing automation drives better results and greater ROI!
Customer Engagement
Dynamics 365
Dynamics CRM
Marketing
Marketing Automation
Marketing Resource Mgmt (MRM)
Sales
Sales & Marketing
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Microsoft Dynamics 365 Sales Implementation: How a USA Manufacturer Transformed Its Sales Operations
Dynamics Square USA
Real-time visibility into every stage of the sales pipeline
AI
Customer Engagement
Distribution
Distribution
Dynamics 365
Manufacturing
Sales Insights
How Pinnacle Textiles Boosted Sales and Unburdened Service Teams with Dynamics GP-Integrated Ecommerce
k-ecommerce
How k-ecommerce Helped Pinnacle Textiles Reach Their Ecommerce and Customer Service Goals
Business Central
Commerce
Customer Engagement
Dynamics 365
Dynamics GP
Sales
Textile & Apparel
Digital Transformation at UBCJA
Encore Business Solutions
How UBCJA is Enhancing Organizational Efficiency and Member Connectivity Through Strategic Technology Partnership
Business Central
Construction
Customer Engagement
Dynamics 365
Sales
Sales Insights
Lights, Camera, Automation: How Cinespace Studios Streamlined AP for Global Growth
SignUp Software
Discover how Cinespace Studios brought efficiency to the spotlight by replacing manual AP processes with ExFlow — setting the stage for seamless global expansion
AI
AI and Machine Learning
AP Automation
Azure
Business Central
Commerce
Customer Engagement
Customer Insights
Customer Voice
Dynamics 365
Financial Management
Fraud Protection
How This Wedding Venue Business Nailed Their Salesforce to Dynamics 365 Sales Migration
Dynamics Square USA
A smarter move from Salesforce to Dynamics 365 Sales
Customer Engagement
Data Migration
Dynamics 365
Sales
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MetaDocs - Document Management System
Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI
Business Central
Commerce
Construction
Customer Engagement
Customer Voice
Distribution
Document Automation
Document Management
Dynamics 365
Finance and Operations
Governance, Risk, and Compliance (GRC)
MetaShip - Dynamics 365 Packing & Shipping Solution
Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive packing...
AI
Business Central
Commerce
Customer Engagement
Distribution
Dynamics 365
E-Commerce
Field Service
Finance and Operations
Forecasting
Manufacturing
Mixed Reality
MetaPro - ERP for Professional Services
Managing People, Processes, and Systems with MetaPro, which is seamlessly integrated with the Microsoft Dynamics 365 Business...
AI
Business Central
Commerce
Contract Management
Customer Engagement
Customer Voice
Dynamics 365
Expense Management
Finance and Operations
Forecasting
Government Contractors
Human Resources (Talent)
ServiceTeam ITAM
ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement
Customer Service
Dataverse (CDS)
Dynamics 365
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Power BI
Power Pages
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IT Service Management for Dynamics 365 Customer Service
Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement
Customer Service
Customer Service
Dataverse (CDS)
Dynamics 365
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IT Service Management (ITSM)
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